How to Reach Us
Opening Times & Location
Here are our opening times:
Surgery: Mon - Fri: 8.30am - 6pm
Telephone: Mon - Fri: 8am - 6.30pm
We also have some appointments two evenings a week until 8:00pm. These are for patients who, for example, due to their work, are unable to visit during normal opening hours.
In a life threatening emergency call 999
How to Contact Us
There are several ways you can contact us:
1. Message us using the NHS App or Your NHS Login
You can message your surgery direct using your NHS App or NHS login.
Not yet using the NHS App? Download it FREE from the Apple Store (Apple device) or the Google Play Store (Android device)
It’s no secret that our surgery has been busier than ever, and the number of phone calls is increasing.
To help us help you, please use your NHS App or NHS login for non-urgent medical requests* and appointments, any admin requests such as test results, sick notes, and other general questions.
*if you don’t need to see or speak to a doctor in the next 24 hours
2. Use our online form
It’s no secret that our surgery has been busier than ever and the number of phone calls is increasing.
To help us help you, please use this online form for non-urgent medical requests* and appointments, any admin requests such as test results, sick notes, and other general questions.
*if you don’t need to see or speak to a doctor in the next 24 hours
The Benefits of Contacting Us Online - You will wonder how you did without it!
- Easy to access: no app, no account needed - simply submit a query directly through the practice website. It should only take a couple of moments to do.
- Convenient: online opening hours are Monday to Friday 8am – 6:30pm.
- Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
- Efficient: your request will be seen by the right person, first time.
- Fairer: those who need appointments most will get them, rather than those who got through on the phones first.
- Turnaround time: we will get back to you within 2 working days (most of the time this will be the same day) so it’s very quick.
- Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request.
3. Telephone Us
Please only telephone us if you need an urgent appointment i.e. you need to see or speak to a doctor in the next 24 hours
It’s no secret that our surgery has been busier than ever, and the number of phone calls is increasing.
To help us help you, for non-urgent medical requests and appointments, admin requests such as test results, sick notes, and any other general questions, please message us using your NHS App or use our online form
Our Telephone Number: 01823 663 551
Available Monday to Friday, 8am-6.30pm
Our emergency line is Monday to Friday 8-8.30am/12-2pm/5-6.30pm
When We Are Closed
When the surgery is closed advice and support is available 24/7 from NHS 111:
Call 111 for free from a landline or mobile phone
(textphone 18001 111)
Life Threatening – Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999.
In an EMERGENCY call 999
Emergencies are situations that cannot be managed at home and may be life threatening
→ Find Accident & Emergency Services
Urgent Care Centres
If you or someone you know has an urgent condition, such as break or sprain, cuts or grazes, fever or rashes
NHS 111
If you or someone you know is feeling unwell or perhaps there is no GP to call. Free non-urgent medical advice is available 24/7 via NHS 111
Call 111 when it's a concern, but less urgent than 999. This is a non-emergency number. It's fast easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Pharmacy
If you or someone you know has a minor ailment, bites or stings, upset stomach or needs medication advice
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Self Care – visit our Health Information
Help & support to help you monitor your condition
→ Visit our Health Information Section
