Welcome to Wellington Medical Centre
Mantle Street, Wellington, Somerset, TA21 8BD
  • Welcome

    Wellington Medical Centre logo

    The doctors and staff at Wellington Medical Centre in Somerset are proud to offer the highest standard of patient-centered healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery and childhood vaccinations.

Click to consult your doctor

Click to consut your doctor
NHS App & NHS Login >>
  • What is the NHS App & NHS login?

    NHS App Image

    NHS Login Image

    Already use NHS login/NHS App?  Please click here to access your NHS App services.

    You can now access a range of NHS & GP services via your computer, mobile, ipad or other device. You can:

    • Order your repeat prescriptions
    • Book certain types of appointments *
    • View your GP health record (immunisations, some test results)*
    • Message your surgery*
    • View your NHS Covid vaccinations
    • Access other NHS services such as diabetes care

    * Coming soon.

    What is the NHS App for image

    To access these services, you will need to have an NHS login.  

    You can use either your phone or your computer to apply for an NHS login.

    Choose your option 1 or 2 below for further information.

     

  • 1. Use NHS App on your Mobile, IPAD or Tablet

    NHS App

    Already using NHS App. 


    Download it FREE from the Apple Store (Apple device) or the Google Play Store (Android device)

    App Store Image Google Play Image


    Once downloaded, follow the instructions on screen to apply for an NHS login, once done, you will be able to use the NHS App.

    The following infographic produced by Sussex NHS Commissioners helps to explain how to register onto the NHS App using a tablet or smartphone.

    How to register on to the NHS App using a tablet or smartphone

    You can also visit the Sussex ICS website here for further information on how to get started using a tablet or a smartphone. 


    If you don’t have a Photo ID you will need to:

    1) Visit your surgery and complete a form to apply for online access.  You will need to bring with you one photo ID such as passport or drivers licence and one form of ID with your home address on such as a recent utility bill or bank statement.

    Your surgery will then give you your access codes and step by step instructions on what to do next.

    Or

    2) If you have already been using online services, such as Patient Access, you can use the access codes that you were originally given by your surgery (Linkage Key, ODS Code, Account ID).

    If you no longer have these codes, please contact your surgery using this online form, asking them to please re-issue your online access codes. 

  • 2. Use NHS Login on your computer

    NHS Login Image

    Already have an NHS login? – please click here

    NHS - Continue with NHS Login button

    To apply for an NHS login please click here.


    Instructions on how to register for NHS App using a computer

    It is easier to register on your phone. Option 1.  And then simply switch to using your NHS login on your computer. 

    The following infographic produced by Sussex NHS Commissioners helps to explain how to register onto the NHS App using a computer.

    What you need to register on to the NHS app using a computer Infographic

    You can also visit the Sussex ICS website here for further information on how to get started using a computer.

    Click here to download another informative guide produced by Sussex NHS Commissioners.


    If you don’t have a Photo ID you will need to:

    1) Visit your surgery and complete a form to apply for online access.  You will need to bring with you one photo ID such as passport or drivers licence and one form of ID with your home address on such as a recent utility bill or bank statement.

    Your surgery will then give you your access codes and step by step instructions on what to do next.

    Or

    2) If you have already been using online services, such as Patient Access, you can use the access codes that you were originally given by your surgery (Linkage Key, ODS Code, Account ID).

    If you no longer have these codes, please contact your surgery using this online form, asking them to please re-issue your online access codes. 

     

  • 3. Using NHS App/NHS Login on behalf of someone you care for

    If you already have access, on behalf of someone you care for, please click here

    NHS App

    You can access NHS App services on behalf of someone you care for, this could be useful for example, to order their repeat prescriptions. What you can access will be tailored according to the needs of the patient.

    To  request this please contact your surgery using this online form, explain that you want to apply for ‘proxy access’ for someone you care for. The surgery will then get back in touch with you to explain how to do this.

  • 4. Other Help using NHS App & NHS Login (Forgotten Passwords)

    Forgotten your password? Please click the 'reset it' link on the NHS App login page when you are prompted to enter your password (See image below).

    NHS Login - Reset Password Image


    Help and Support using NHS App & NHS Login

    Please do not contact your GP practice for support with the NHS App.

    You can find help here, including contact details for NHS App team, how to manage your account, how to nominate a pharmacy and request a repeat prescription, how to access your personal health record and technical issues with the App.

  • 5. Use Patient Access (Existing Users Only)

    Patient Access Logo

    Already have a Patient Access login? - please click here


    We are not currently accepting new applications for Patient Access. 

    We recommend using NHS App or NHS Login

    NHS App


    Patient notice: If you are having difficulties accessing your Patient Access account, please see Help Using Patient Access.

  • 6. Help using Patient Access

    Patient Access Logo

    Forgotten, Email, User ID or Password?

    Please visit the Patient Access Support page here. 

    Other support

    For other technical support please click here to access the Patient Access Technical Support form

    You can also access a number of video tutorials produced by Patient Access by clicking here.

     

  • 7. Conditions of using NHS Online Services

    1. Patient Responsibilities

    When you use your NHS Login, you acknowledge the following:-

    You have read and understood the NHS Guidance on keeping your online health and social care records safe and secure NHS Health Records Guidance Booklet (www.nhs.uk)

    You understand that you are responsible for the safeguarding your confidential information that you see on screen or that you download or print.

    You are responsible for the safety and security of your personal registration and logon details for online services using your NHS Login.

    You understand that the email address you give to us, must be specific to you, and that this email address cannot be shared with someone else, as they could potentially access your confidential information.

    If you choose to share your information, with anyone else, by whatever means, you do so at your own risk.

    You will contact the surgery as soon as possible if you suspect your online account has been accessed by someone without your agreement.

    If you think that you may come under pressure to give access to someone else unwillingly you will contact the surgery as soon as possible

    You understand that abuse of online services (NHS App, NHS login, Patient Access and other NHS apps)  will  mean you no longer will be able to use these services.

    Your GP Health Record and Medical Information

    The information that you can see online may be misleading if you rely on it alone to complete insurance, employment or legal reports etc.

    You have read and understood the NHS Guidance on reading your GP Health records. 

    2. Abuse of online services (NHS App, NHS Login, Patient Access)

    Abuse of online services (NHS App, NHS login, Patient Access) includes, but is not exclusive to the following:

    • Sending needless or abusive messages to the Surgery
    • Repeatedly booking and cancelling appointments 
    • Booking appointments and not attending them 
    • Repeatedly booking appointments that are not required
    • Requesting prescriptions that you do not need

    The Surgery will not allow misuse of online systems. Where it is considered that a patient is misusing the service or is acting in a detrimental way, a warning letter will be sent to the patient. Where the situation does not improve, access will be removed permanently and without further notice, at the discretion of the Surgery Partners. This will not affect your registration with the Surgery.

    3. GP Surgery Responsibilities - Security of your information

    We take the security of your information very seriously. Our clinical system providers ensure that the information you provide when using online services is protected with current industry standard technology.

    All communications with the clinical system websites are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL).

NHS app for iPhone    NHS app for Android
Click for latest news >>
  • Wellington Medical Centre Staff Training Closures

    Dear Patients

    This is to inform you that once a month, on the following dates the practice will be closed from 2:00 pm until 6:00 pm for staff training and development.

    8th June 2023

    5th July 2023

    10th August 2023

    5th September 2023

    11th October 2023

    11th November 2023

    5th December 2023

    During this time if you need a doctor in an emergency please dial 999 or if you need urgent advice please dial 111. Alternatively, you can ring our usual telephone number where you will hear advice. 

    We apologise for any inconvenience this may cause and thank you for your understanding.

    Practice Manager
    1/6/2023

  • Our practice is working closely with local pharmacists to support you with certain health conditions

    Referrals to NHS Community Pharmacist Consultation Service Infographic

    Our practice is working closely with local pharmacists to support you with certain health conditions. 

  • Advice on Strep A and Scarlet Fever

    In the following video Dr Sarah Bridges offers words of advice and guidance on knowing the signs of Scarlet Fever and Group A Strep, and what to do if you are worried. 

  • Education Programmes for people with Type 2 Diabetes

    The following are two accredited online education programmes for people with type 2 diabetes:

    My Way Diabetes Poster

    My Type Two Diabetes - is suitable for all newly diagnosed people with type 2 diabetes. Visit their website here for further information.


    NHS Logo

    Healthy Living Programme - Healthy Living is a free online NHS service for people living with type 2 diabetes. It provides knowledge and information that will support you to manage your condition. Visit their website here for further information.


    You can also access further information on in our PCN self care guide here or in our PCN Health TV section here

  • Letter to our Patients

    Letter to our patients

  • Better Conversations, Better Health, Better You - Let's Do This

    Neighbourhood Health Coaching Team Poster

    Speak to the Neighbourhood Health Coaching Team today if you feel you are ready to make healthy lifestyle changes but don’t know where to start. 

    You may want to talk to your health coach about a range of subjects connected to your health goals including:

    • weight management
    • moving more
    • stopping smoking
    • drinking less alcohol
    • improving your mood
    • getting out and about

    If you would like to see a health coach, please call 07917 251 587 or email somccg.healthcoaching4U@nhs.net 

    Further details are also available on our PCN Services page here

  • Message to our patients – update on the COVID-19 booster programme Monday 13th December

    Across Somerset the NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.

    All adults are eligible from Monday 13 December, and you will be able to book via the National Booking System from Wednesday 15 December.

    You can book your booster for 3 months from the date of second vaccine, and you can access the National Booking System to book the appointment from 2 months.

    We are working at pace to increase the availability of appointments so that there are plenty of options for people on the National Booking System. Some local vaccination services may will also contact patients directly.

    New appointments are being added every day across our vaccination services. Further availability will come online from Wednesday 15 December.

    We will be working with all of our sites to take further steps to increase what they can offer again, including opening later and on more days.

    All of these appointments will be added to the National Booking System and so we encourage everyone who is aged 18 and over, is yet to have their booster and who is approaching 3 months from your second vaccine to use the National Booking System to arrange your appointment when you are able to do so.

    In terms of any planned appointments with Luson Surgery, Wellington Medical Practice and Lister House Partnership, there are no changes at the current time and everyone should attend your planned appointments as normal. If we need to make any changes, we will contact you directly.

    See more about the vaccination programme in Somerset, including the vaccination services: Somerset CCG

  • A message from the Doctors at Wellington Medical Centre

    May 14, 2021

    You may be aware of NHS England’s press release today suggesting that GPs should return to seeing patients face to face.

    To be clear, throughout the pandemic all of the clinical staff at Wellington Medical Centre have continued to see patients in person based on a clinically assessed need.  During the pandemic we have had a duty to protect our patients and our staff.  As such we have had to limit the number of patients coming into the building.  In addition to face to face appointments, we have continued to have contact with patients by telephone, video call, or through our online consultation tool as well as home visiting when necessary.  We have been incredibly busy providing the best clinical care we can under the circumstances and now face significant waiting times for patients due to the back log of work within the entire NHS. 

    Alongside providing primary care services to our patients we have also been co-ordinating the vaccination hub in Wellington with our local colleagues.  The hub will soon have vaccinated the vast majority of over 50s in Wellington and the surrounding locality with both vaccines, as well as all those who reside in Residential and Nursing homes or are housebound.  This is an amazing accomplishment and a massive benefit to the health of the local community. This has had a significant workload impact on ALL of our staff both clinical and non-clinical.

    I would like to reassure you that as a patient here at Wellington Medical Centre you can expect the team to aim to provide the best care possible.  However, for the foreseeable future this may NOT be in the same way as before the pandemic.

    Dr Gailey

    On behalf of the Doctors at WMC

  • Somerset Covid Vaccination Programme, Frequently Asked Questions (FAQs)

    Please click here to view the Somerset Covid Vaccination Programme, Frequently Asked Questions (FAQs)

     

Contact Us button

Contact Us

  • Help Us Help You

    Help Us Help You Poster

    You can contact us using our convenient, secure online form, call us, visit, or message us using your NHS App or NHS Login.

    Help us, help you 

    When requesting care, whether online, by phone or in person, or messaging us via your NHS App or NHS Login, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person. It also helps our medical team to prioritise those who need our care most. 

    However, you choose to contact us, you will receive the best type of support for your needs.

  • 1. Message us using the NHS App or Your NHS Login

    NHS App Image

    NHS Login Image

    You can message your surgery direct using your NHS App or NHS login.

    NHS App Banner

    Not yet using the NHS App? Download it FREE from the Apple Store (Apple device) or the Google Play Store (Android device)

    App Store Image Google Play Image


    It’s no secret that our surgery has been busier than ever, and the number of phone calls is increasing.

    To help us help you, please use your NHS App or NHS login for  non-urgent medical requests* and appointments, any admin requests such as test results, sick notes, and other general questions.

    *if you don’t need to see or speak to a doctor in the next 24 hours 

  • 2. Use our online form

    Help Us Help You Logo

    Contact Us Online Infographic

    Submit a new request button

    It’s no secret that our surgery has been busier than ever and the number of phone calls is increasing.

    To help us help you, please use this online form for non-urgent medical requests* and appointments, any admin requests such as test results, sick notes, and other general questions.

    *if you don’t need to see or speak to a doctor in the next 24 hours

    The Benefits of Contacting Us Online - You will wonder how you did without it!

    • Easy to access: no app, no account needed - simply submit a query directly through the practice website. It should only take a couple of moments to do.
    • Convenient: available Monday - Friday, so you can send in your request at a time that suits you.
    • Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
    • Efficient: your request will be seen by the right person, first time.
    • Fairer: those who need appointments most will get them, rather than those who got through on the phones first.
    • Turnaround time: we will get back to you within 2 working days (most of the time this will be the same day) so it’s very quick.
    • Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request.
  • 3. Telephone us

    Help Us Help You Logo

    Please only telephone us if you need an urgent appointment i.e. you need to see or speak to a doctor in the next 24 hours

    It’s no secret that our surgery has been busier than ever, and the number of phone calls is increasing. 

    To help us help you, for non-urgent medical requests and appointments, admin requests such as test results, sick notes, and any other general questions, please message us using your NHS App or use our online form

    Telephone Number: 01823 663 551

    Telephone:  Monday to Friday, 8am-6.30pm


    Contact Us Online Infographic

    Submit a new request button

  • 4. Visit the surgery

    Wellington Medical Centre, Mantle Street, Wellington, TA21 8BD

    Opening Times Monday to Friday 8:30am to 6.00pm

  • 5. Opening Hours

    Surgery: Monday to Friday - 8:30am to 6.00pm

    Telephone : Monday to Friday - 8am-6.30pm

    We also have some appointments two evenings a week until 8:00pm. These are for patients who, for example, due to their work, are unable to visit during normal opening hours.

  • 6. When we are closed

    When the surgery is closed advice and support is available 24/7 by telephoning NHS 111 (Textphone 18001 111)


    Life Threatening – Go to A&E

    If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999. 

    In an EMERGENCY call 999

    Emergencies are situations that cannot be managed at home and may be life threatening

    → Find Accident & Emergency Services


    Urgent Care Centres

    If you or someone you know has an urgent condition, such as break or sprain, cuts or grazes, fever or rashes

    → Find Urgent Care Services


    NHS 111

    If you or someone you know is feeling unwell or perhaps there is no GP to call. Free non-urgent medical advice is available 24/7 via NHS 111

    Call 111 when it's a concern, but less urgent than 999. This is a non-emergency number. It's fast easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. 


    Pharmacy

    If you or someone you know has a minor ailment, bites or stings, upset stomach or needs medication advice

    Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

    → Locate your local Pharmacy


    Self Care – visit our Health Information

    Help & support to help you monitor your condition

    → Visit our Health Information Section


    Choose Well Poster

     

Appointments button

Appointments

  • How to Book an Appointment

    Help Us Help You Logo

    You can contact us, about an appointment, by messaging us using your NHS App or NHS login, using our online contact form, phoning us or visiting the surgery.

    However, you choose to contact us, you will receive the best type of support for your needs.

    It’s no secret that our surgery has been busier than ever and the number of phone calls is increasing.

    To help us help youIf you don’t need to see or speak to a doctor in the next 24 hours, please do not telephone us. 

    The quickest way to contact us about an appointment is to use this online form  or message using

    NHS App Image

    NHS Login Image

    Alternatively, please click here to find out how best to contact us.

Prescriptions button

Prescriptions

  • Ordering a Repeat Prescription

    Please always allow 5 working days for your surgery to send your prescription to the Chemist (or if you wish to collect your paper prescription from the surgery).

    Your Chemist will require an extra 1-2 working days to prepare your prescription.

    If your Chemist has your mobile number, they will text you when your prescription is ready.

    Please do not phone the surgery to chase your prescription.

    NHS App NHS Login Image

    **The fastest way to get your prescription is using your NHS App or NHS login **

    I use the NHS App for Repeat Prescriptions Website Banner

    Remember – if you’re using NHS App or NHS Login, you can check when your GP sent your prescription to the Chemist.

  • 1. Use the NHS App (on your phone, ipad or tablet)

    Your surgery would like to invite you to use your NHS App – easy, fast and convenient. 

    Already using NHS App

    NHS App 

    Your NHS App is an easy, fast and convenient way to access a range of NHS services.  This is the simplest and quickest way to order your repeat prescription as your request goes straight to your GP, and it will also show when your prescription was sent to the Chemist.

    If you order repeat prescriptions for someone you care for you can also do this using the NHS App.

    Remember – if you’re using NHS App or NHS Login, you can check when your GP sent your prescription to the Chemist.

    Not yet using NHS App - Download it FREE from the Apple Store (Apple device) or the Google Play Store (Android device)

    App Store ImageGoogle Play Image

  • 2. Use the NHS Login (on your computer)

    Your surgery would like to invite you to use your NHS Login – easy, fast and convenient

    NHS Login Image

    Your NHS Login is an easy, fast and convenient way to access a range of NHS services on your computer. This is the simplest and quickest way to order your repeat prescription as your request goes straight to your GP, and it will also show when your prescription was sent to the Chemist.

    If you order repeat prescriptions for someone you care for you can also do this using your NHS Login.

    Not yet using NHS Login services click here to apply for an NHS login

  • 3. Use our Online Form

    If you're not yet registered with our NHS App, you can use our online form

    Submit a new request button

    We recommend using the NHS App or NHS login to request your prescriptions.

    NHS App NHS Login Image 

  • 4. USE PATIENT ACCESS (on your phone or computer) – EXISTING USERS ONLY

    You can order your repeat prescription online using Patient Access

    Patient Access Order your repeat prescription online

    Patients already using this service can continue to do so. We are not accepting new patients for this service.

    We recommend using the NHS App or NHS login to request your prescriptions.

    NHS App NHS Login Image 

  • 5. Visit the surgery

    Use the white half of your old prescription, ticking the items you need, and post in the prescription letter box in reception.

    Or, you can complete a repeat prescription form at reception and post it in the prescription letter box. 

    We recommend using the NHS App or NHS login to request your prescriptions.

    NHS App NHS Login Image

  • 6. BY TELEPHONE - (no longer available)

    We do not accept requests for prescriptions by telephone, without the prior agreement of the GP and the surgery.

    We recommend using the NHS App or NHS login to request your prescriptions.

    NHS App NHS Login Image

  • 7. BY EMAIL (No longer available)

    We are no longer accept requests for prescriptions by email.

    We recommend using the NHS App or NHS login to request your prescriptions.

    NHS App NHS Login Image

  • Prescription Charges and Exemptions

    1. Prescription Charges

    The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.

    NHS prescription charges - NHS (www.nhs.uk)


    2. Who can get free prescriptions? 

    Who can get free prescriptions - NHS (www.nhs.uk)


    3. Save money with prescription prepayment certificates (PPCs)

    If have four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a Prescription prepayment certificates (PPCs). Speak to your chemist to find out more or apply. 

    Buy an NHS Prescription Prepayment Certificate (nhsbsa.nhs.uk)


    4. Health conditions not requiring a prescription

    Please click here to download details of health conditions for which prescriptions are not normally provided.

  • Medicines Information
Services button

Services

  • Bleeding After Menopause Self-Referral Service

    Bleeding After Menopause Poster

    Bleeding After Menopause Details

  • Blood Pressure Information Pack
  • Child's Weight Management Service

    Childs weight management service flyer

  • Clinics and Services

    It is difficult to list every service provided by the medical centre but some of the most frequently used services include the following:

    • New patient health checks
    • Chronic Disease Management. The practice nurses run clinics for long term conditions including asthma and COPD, diabetes, chronic heart disease
    • Family Planning advices and contraception including the contraceptive pill, coil, contraceptive injections and Nexplanon implant fitting and removal
    • Childhood Vaccination and Immunisation
    • Other vaccination and immunisation including Flu & Pneumococcal, Travel*, Tetanus
    • Minor Surgery which all of the doctors provide. Information regarding days and times of clinics is available from Reception.
    • Cervical Smears
    • Maternity Medical Services. Offered by all of the doctors in conjunction with the Community Midwife.
    • Chaperones

    *We are currently offering a restricted service for travel advice and vaccinations. We are able to provide all NHS travel vaccination, but if any private vaccinations are required you will need to attend an external travel clinic.

    Non NHS Service Charging Policy

    Work that is not provided by the NHS, e.g. medicals, insurance claims & proposals, signing of certificates, can be provided on a private basis. A fee is payable to the practice for all private work. A list of charges for private services is displayed in reception. To download a copy, please click here.

    Complimentary Medical Services

    A variety of non NHS, independent health providers offer services at Wellington Medical Centre. Currently this includes a Chiropractor Podiatrist, and Physiotherapist.

    Disclaimer of Liability
    Wellington Medical Centre has no responsibility for the availability of these services, nor does Wellington Medical Centre endorse, warrant, guarantee or assume any legal liability for any the services provided. Please look at the notice boards in Reception and the Health Promotion Room for further information.

    To access any of these services please speak to a receptionist for further information.

  • Community Pharmacy Consultation Service

    From August 2021, we are pleased to be able to offer a Community Pharmacist Service for minor illnesses. This will help to reduce waiting times for our patients and enable our nurses and GPs to focus on more critical illnesses. To be referred to a Community Pharmacist, please speak with one of our Reception team.

  • Emergencies

    During Opening Hours

    During opening hours emergencies will be dealt with at any time. Telephone 01823 663551 and follow the instructions.

    When the medical centre is closed

    1. In a life threatening emergency call 999
    2. Otherwise telephone NHS 111

    Be ready to supply:

    • the nature of the problem
    • the patient’s name and date of birth
    • the telephone number
    • the address
    • simple directions if necessary
  • GetUBetter Musculoskeletal App

    GetUBetter Musculoskeletal App Infographic

    Do you have a joint or muscle problem?

    Please use the FREE getUBetter app designed and written by your local clinicians in Somerset. It offers local tipsadvice, and exercises tailored to you and your stage of recovery.

    • Instant access
    • Easy to use
    • Safe and effective

    Your healthcare professionals cannot be with you 24/7, but getUBetter can.

    Why is self-care important?

    Most musculoskeletal (MSK) injuries and conditions can be treated at home and get better without the need for a specialist appointment. getUBetter gives you the knowledge, skills, and confidence you need to improve your MSK health and lifestyle.

    What is getUBetter?

    getUBetter is a safe and effective way to help you self-manage your injury or condition at home, work, and on the move.

    The app covers a range of musculoskeletal injuries and conditions:

    • Back
    • Back & Leg
    • Neck
    • Shoulder
    • Elbow
    • Hip
    • Knee
    • Ankle
    • Sprains and Strains – Leg
    • Upper Limb Tendinopathy
    • Lower Limb Tendinopathy

    And it is designed to help you trust your recovery, live and work well.

    Who is getUBetter for?

    Anyone 18 or over who needs help with a joint or muscle problem.

    What will I get?

    Instant and 24/7 access to a personalised programme

    Easy-to-follow self-progression exercises

    Daily tips and local guidance from day one

    Advice on where to seek help when needed

    Access to local treatments and services

    What are the next steps?

    Follow the link to access your local health service, then select your GP practice, as

    well as the condition you’d like support with. Enter your email.

    Link to GetUBetter App

    Download the getUBetter app and sign up using the same email address.

    Follow the instructions in the app to access your local support pathway.

    Log in and follow your programme regularly to improve your MSK health.

    If you need further help getting started, watch our videos (GetUBetter get started, GetUBetter How it works) or get in touch with one of our team:

    contact@getubetter.com

    The app is not suitable for:

    • Under 18-year-olds
    • People with worsening neurological symptoms like numbness, weakness, or
    • problems with bowel or bladder.
    • People diagnosed with an infection, rheumatological problems, neurological issues,
    • cancer, kidney, fracture, and pelvic organ pain.
    • People that are requiring an ongoing close medical attention.
    • People with very severe, worsening symptoms
    • Pregnancy-related problems.
  • Hope Programme for Long COVID

    Free self-management course to help you cope on recovery from Long COVID

    Hope Programme for Long COVID poster

  • Local NHS Services

    To search for local NHS Services, click here

  • Medicine Cabinet

    Below is a list of useful medicines and dressings. It's important to follow the manufacturer's instructions so you know how much medicine to take or to give to children, and how often to give it. If you're not sure, get advice from your pharmacist, GP or Health Visitor.

    Never give the medicine more often than recommended, and don't give any more than the stated dose.

    Keep all medicines locked-up and out of the reach of children.

    Paracetamol: Good for headaches, colds, sore throats and painful bruises.

    Paracetamol Mixture: For relief of pain or fever in young children.

    Sedative Cough Linctus: For dry or painful coughs - but not coughs caused by common colds.

    Menthol Crystals: Add to hot water to make steam inhalations for treating catarrh and dry or painful coughs.

    Vapour Rub: Again, for steam inhalations. Also useful for children with stuffy noses or dry coughs. Rub on the chest and nose.

    Antiseptic Solution: One teaspoon diluted in warm water for cleaning cuts and grazes.

    Antiseptic Cream: For treating septic spots, sores in the nose and grazes.

    Calamine Lotion: For dabbing (not rubbing) on insect bites and stings and sunburn.

    Dressing Strips: For minor cuts.

    3" Wide Crepe Bandage: To keep dressings in place. To support sprained or bruised joints.

    Gauze Squares: For cleaning cuts and grazes.

    Thermometer: For fevers.

  • New Evening and Weekend GP Services

    This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.

    Appointment types will vary, some being face to face and some on the ‘phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

    To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.

  • NHS App

    NHS App

    NHS App Apple  NHS App Google

  • NHS Health Checks

    NHS Health Check

  • Online Consult

    You can consult with your doctor online.

  • Online Forms

    Forms for download:

    Application for online access to my medical record

    Online forms (available here soon):

    • Asthma Control test ACT for children 4 to 11 years
    • Asthma Control test ACT for people 12 years and older
    • Blood Pressure Recording
    • How is your COPD? Take the COPD Assessment Test™ (CAT)
    • Medical Research Council (MRC) breathlessness scale
    • Smoking Status
  • Online Services

    Beat the phone queue with access to your GP’s services online 24 hours a day.

    Patient Access allows you secure access to do the following:

    • Book appointments with a Doctor
    • Cancel appointments
    • Order repeat prescriptions
    • Message the practice
    • View parts of your medical record

    You can sign up for Patient Access at the reception desk, but please bring photographic I.D. and proof of address with you.

  • Self Help Advice

    For self-help advice, please visit our Health Information pages.

    Further patient information is available at NHS UK and Patient UK.

  • Self Referral to Maternity Services

    Maternity services are provided by Somerset NHS Foundation Trust in Taunton in a number of locations. This including the main Musgrove Park maternity unit, Mary Stanley midwifery led birth unit at Bridgwater Community Hospital and in your own home throughout the local community. The maternity services provides care for over 3,200 births per year.

    If you are pregnant you can refer yourself to maternity services by filling out the Somerset NHS Foundation Trust online form here.

    Once you have completed their online form, your referral will be processed by the maternity admin team and may take up to 5 days to be processed. Your details will then be passed onto one of the midwives who will look after you. For further information, please see the Self Referral Frequently Asked Questions

  • Sickness Certificates

    You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

    Evidence that you are sick

    If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

    Your employer can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.

    If you’re sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP.

    However, this will also depend on your employer’s company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.

    You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

    Statement of Fitness for Work – ‘Fit Note’

    The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

    For more information see the DirectGov website (where this information was sourced).

  • SOMERSET APPS LIBRARY

    Digital health is revolutionising health and care services, forming a crucial step on the road to care that is more efficient and patient-centred than today. But, with hundreds of thousands of apps available, and 85% falling below quality thresholds, health and care professionals require tools to find the right digital solutions for their patients' and service users' needs. Developed by clinicians, ORCHA's AppFinder gives you unlimited access to thousands of independent app reviews across all health conditions, each of which includes a breakdown of key assessment criteria relating to Clinical Assurance, Data Privacy and User Experience. Sign up to discover the strengths and weaknesses of an app before downloading or recommending it to a patient. Feel confident in accessing quality assured digital health. Is your digital doctor qualified?

    Click here to visit the Somerset ORCHA website. 

  • Somerset Independent Living Centre

    Somerset Independent Living Centre Poster

  • Support for Carers

    If you are a Carer, help and support is available to you. If you are a patient of the practice, please let us know, as we have a register of carers.

    We have a carer support group that meet monthly at the practice, and there are a number of other dedicated agencies and support organisations who may be able to assist you.

    Please ask for further details when you are next at the surgery, or telephone and ask for the carers champions, who are a small group of staff with responsibility for supporting carers.

    Somerset Carers Service

    Please see details of the Somerset Carers Service by clicking here

  • Tests and Results

    Whilst some test results are received fairly quickly others can take a week or more.

    The practice will contact you if further action or advice is required as a result of your test.

    Although we will normally contact you if you need to be seen following receipt of test results, if you have not heard from us it is your responsibility to check the result of your test.

    In order to comply with patient confidentiality, we will only release test results to the patient themselves and may ask for additional forms of identification.

    Please telephone after 2pm for your test results. You can also view your test results and other parts of your medical record online using Patient Access. Please see the Online Patient Access section for details.

    While some tests may take longer than others, please allow the following times:

    • Blood – 5 working days
    • Urine – 5 working days
    • X-ray – 7-10 working days
    • Smear – 2-3 weeks
    • Stool – 1-2 weeks
    • Sputum – 1-2 weeks
  • Travel Clinic - Vaccinations

    A travel risk assessment form must be received 8 weeks before any planned departure date. This is to ensure we have time to safely assess your travel needs and ensure vaccination availability. We cannot guarantee that any risk assessments received past this point can be actioned. Please check to see if we have any short notice availability but if not, we advise you contact a private travel clinic.

    Our risk assessment form can be sent to you via email or text message. In certain circumstances our patient service team can provide a paper copy. Once we have completed your assessment a member of our team will be in contact to book an appointment.

    We are only able to administer NHS travel vaccinations. Any private vaccinations that are recommended for your travel plans will need to be arranged through a private travel clinic. Alongside administering any required NHS travel vaccinations our practice nurses will provide information and guidance to ensure a safe trip.

  • Useful Telephone Numbers
    Wellington Medical Centre  
    Appointments, enquiries, cancellations, test results 01823 663551
       
    Community Nurses 0300 124 5606
    Public Health Nurses 01823 660667
    Pharmacies in Wellington  
    Boots (Town Centre) 01823 662170
    Lloyds 01823 662446
    Superdrug 01823 662113
    Boots (Medical Centre) 01823 665366
    Hospitals  
    Musgrove Park Hospital (Taunton) 01823 333444
    Sources of Advice and Support  
    Age UK (Taunton) 01823 259710
    Care Direct 0800 444000
    Citizens Advice Bureau (Taunton) 01823 282235
    Dental Helpline 0300 123 7691
    Podiatry (Chiropody) NHS appointments 0845 6384211
    Registrar Births & Deaths (Taunton) 01823 282251
    Relate (Taunton) 01823 275983
    Red Cross (Taunton) 01823 273700
    Samaritans 01823 288998
    Turning Point (Taunton) 01823 328463
    Out of Hours Service 111
    NHS England  
    NHS England: Bristol, North Somerset
    Somerset and South Gloucestershire
    Wynford House
    Yeovil
    BA22 9HR
    01935 384000
    Somerset Clinical Commissioning Group
    Wynford House
    Yeovil
    BA22 9HR
    01935 384000
    Email: enquiries@somersetccg.nhs.uk
     Patient Advice and Liaison Service (PALS) 0800 0851 067
    Email: pals@somerset.nhs.uk
    NHS England Customer Care Centre 0300 311 22 33
    Email: england.contactus@nhs.net
  • Useful Websites

    NHS Webinars

    NHS Dietitians in Somerset have developed useful webinars to provide accurate informaion to patients. To access these, visit https://patientwebinars.co.uk/

New Patients button

New Patients

  • Applying to Register

    People moving to the area

    People moving into the area are welcome to register at this surgery. Please note that we only receive patients who are entitled to receive NHS treatment and whose permanent address lies within our practice catchment area. Click here to check if your postcode is within our catchment area. 

    Registering as a patient

    A “New Patient Registration Pack” is available from Reception which includes all you need to register with the Practice. You will need to live within our practice boundary to be eligible to join the practice and although this is not compulsory, we ask for two forms of proof of your identity to assist with reducing fraud within the NHS. A passport or driving licence with photo and a utility bill confirming your address are ideal.

    You may request to be allocated to a particular named doctor and this is acceptable as long as that doctor is accepting new patients. If not, you will be allocated another doctor in the practice.

    Doctors lists

    Our patient services advisors will inform you which doctors’ lists are open and you may express a preference for registering with a particular doctor. We do our best to accommodate your wishes but please be aware that we cannot register you with a doctor whose list is closed. We do encourage families to use the same doctor where possible. We feel this to be in your best interest.

    New patient health check

    If you are a new patient, we would like to meet you. Please make an appointment with a Health Care Assistant to review your present health status.

    If you require any medication prescribed by your previous GP, you will need to see your new doctor.

    Named accountable GP for all patients

    Practices are required to provide their patients with a named GP who will have overall responsibility for the care and support that the surgery provides to them.

    As a patient, your named GP will also work with other relevant health and care professionals involved in your care, to ensure that your care package meets your individual needs. This does not prevent you from seeing any GP in the practice if you choose to.

    If you would like to know who your named GP is, have any questions, or wish to discuss this further with us, please contact us on 01823 663 551 or email: somccg.WMCReception@nhs.net

  • Catchment Map

    Catchment Map

    Click here to check if your postcode is within our catchment area. 

  • New Patient Registration Forms
  • Getting to the Medical Centre

    Access to the Medical Centre site is designed to be favourable for cyclists, pedestrians and those using public transport.

    Cycling
    There are secure bicycle hoops near the main entrance. A bicycle pump and puncture repair kit are available at Reception.

    Public Transport
    There are bus stops near the medical centre on Mantle Street and regular bus service to these stops. Please contact the local bus station for more details or look for the “Moving Somerset Forward” notices at the medical centre which contain bus timetables, information on local taxi firms and any discount vouchers available.

    Parking
    A car park is provided for patients to use at their own risk, while in the Medical Centre only. Space is limited, so please help by not parking there at any other time. Parking for the disabled is clearly marked near the front entrance. Alternative car parking facilities are available in Wellington town centre.

  • Disabled Access

    The medical centre is fully accessible for wheelchairs and mobility scooters and accessible toilets are available for patient use.

Patient Group button

Patient Group

  • Volunteer

    WELLINGTON MEDICAL CENTRE PATIENT’S PARTICIPATION GROUP

    What is a PPG?

    • A group of staff and patients who meet to discuss how to improve and develop services within the practice 
    • To provide an opportunity for patients to make positive and constructive suggestions/ideas  
    • To encourage health education activities within the practice and into the local community 
    • Fund raising to improve patient experience at the surgery, and to benefit local and national charities 
    • We meet six times a year at the practice and there will always be a practice representative present.

    WELLINGTON MEDICAL CENTRE PATIENT PARTICIPATION GROUP

    Aims and Objectives

    1. To act as a representative group that meet to influence the local provision of health and social care
    2. To encourage communication and discussion between the surgery and patients on topics of mutual healthcare needs
    3. To encourage self-help, promote good health and health education in the community
    4. To allow patients to make positive suggestions about the practice and its services/other initiatives that would benefit the practice and its patients
    5. Charitable fundraising for Wellington Medical Centre on specific practice based needs such as equipment/facilities and national fundraising.
    6. The PPG is not intended as a forum to register complaints against the practice and any should be made through the Practice Manager.

    Membership

    1. Membership is open to all patients registered at WMC who have no medical training but interested in the services provided.
    2. Members are asked to attend each meeting OR to join our Virtual Group whereby contact will be reached by eMail
    3. Members may resign either verbally or in writing to the rest of the group at any time, without notice
    4. The group has the power to suspend or terminate the membership of any member if it is felt that continued membership will be detrimental to the aims and objectives of the group and the group passes a majority resolution
    5. The group shall meet approximately 6 times a year.
    6. The positions of chairperson and secretary shall be re-elected annually.
    7. An agenda shall be shared with the group at least 7 days before the next meeting, with chance to submit items open at any time up to a week before the planned meeting
    8. Minutes will be recorded by the secretary and shared with the group in a timely fashion
    9. It is the responsibility of the chairperson to chair all meetings.

    If you are interested in becoming a member of our Patient Participation Group and helping to shape the nature of health services provided in your local community. please ask for an application form at reception.

  • About the Patient Participation Group

    We are an independent group of volunteers drawn from within the registered patient list of Wellington Medical Centre.

    The object of the Patient Participation Group is to promote the relief of sickness and the preservation and protection of health for the public benefit by fostering the highest possible standard of primary medical care through the medium of patient participation.

    The aims of the Patient Participation Group are:

    Communication

    Members of the group will act as a communication channel between the Wellington Medical Centre team and the local community in order to help patients use the facilities to the best advantage and the practice to implement policies influenced by representative patient view.

    Fund Raising

    The Group has the option to act as a focus for funding raising activities. This includes undertaking work to enable the Medical Centre to gain additional funding from the Clinical Commissioning Group and NHS England.

    Health Education

    The group will advise the Medical Centre of health education needs in the community in order for the Medical Centre to provide appropriate and useful health education meetings.

    This ‘advice’ will be determined in the future by the group collating information gathered via the Patient Reference Group and patients using the surgery and where necessary targeting surveys on sections of the community to determine these requirements more accurately.

    Clinical Commissioning Group

    The group, or successor organisation, will be informed of the general practice policies relating to Somerset Clinical Commissioning Group to which the Medical Centre belongs. The Group will express opinions on these policies on behalf of the patients. The Practice will give appropriate consideration to these opinions within the Somerset Clinical Commissioning Group.

    Elected Officers from the Patient Group will attend meetings / conferences with NHS Somerset and other service providers and will seek to represent the views of the Patients and Wellington Medical Centre. They will pass on information gathered to the wider patient community, and will when necessary seek to gather the community response.

    Membership

    Membership of the group shall be open and free to patients and staff subject to the following.

    Members will be expected to sign and comply with the confidentiality agreement drawn up by the Medical Centre and Patient Participation Group.

    The Medical Centre must be consulted with regard to all new applicants and they will have the final say with regard to membership.

    No applicant for membership will be considered if the patient has a record of anti-social behaviour towards any employees or users of the Medical Centre.

    If such anti-social behaviour is deems to have taken place whilst a member, then that person’s membership of the group would be immediately terminated.

    Attendance at Meetings

    Any patient registered with the practice can attend Patient Group meetings as a guest. However, guests will be asked to leave the meeting if any items on the agenda are subject to the confidentiality agreement.

    Guests are not permitted to intervene or vote during meetings but can ask members to act as the representative.

    Treatment Confidentiality

    No discussion related to any patients actual medical treatment whilst a patient at the Medical Centre or subject to a referral from a Doctor at the Medical Centre will be entered into as it falls outside of the constitution of the group.

    Any member or applicant to the group attempting to raise treatment as an issue will be warned by Chair of the group and continued attempts to do so will result in expulsion from group.

    Volunteering

    The more active members of the group may be asked to volunteer their time to assist the Medical Centre in undertaking its normal activities or activities that will then promote the patient/Medical Centre/NHS relationship.

    If you are interested in contributing to the Patient Participation Group, Patient Reference Group, would like more information or would like to be a guest at a meeting, the group would like to hear from you.

    Representation by, and the views of the younger age groups of our patients is particularly important.

    Patient Reference Group Sign Up

About Us button

About Us

  • Doctors

    Wellington Medical Centre is a Partnership comprising the following GP Partners.

    Dr Kathryn Porter
    CHB Liverpool 1991, MRCP, DCH, DFFP, DRCOG, MRCGP
    Dr Michael David Hewson Gailey
    BSc, MBBS, 1996 University of London, MRCGP
    Dr Sally di Mambro
    MBBS, London 1993, DFFP, MRCGP
    Dr Haider Alathari
    MBCHB, MRCS, MRCGP, University of Baghdad, 2002
    Dr Louise Dunn
    MBBS Newcastle 2011, MRCGP
    Dr Sarah Thomas
    MBChB Bristol 2005, DCH, DRCOG, DFSRH, MRCGP
    Dr Josef Collings
    MBChB Edinburgh 2013, BSc (Hons), MRCGP
    Dr Cerian Winter
    MB BChir University of Cambridge 2008

    Glossary of Doctors’ Qualifications

    MA BM BCh, MBBS / CHB, LRCP, MRCS, MB BCh BAO Basic medical qualifications from different universities.
    MRCP Member of Royal College of Physicians.
    MRCGP Member of Royal College of General Practitioners.
    DCH Diploma of Child Health.
    DFFP / FP (Cert) Diploma of Faculty of Family Planning / Family Planning Certificate.
    DRCOG / D(Obst) RCOG Diploma of Royal College of Obstetricians and Gynaecologists.
  • Nursing Staff

    We have an experienced and friendly team of practice nurses.

    The practice nurses offer appointments for a range of services including asthma, diabetes and coronary heart disease reviews, cervical smears, referral for smoking cessation advice, wound dressings, removal of sutures, ear syringing, blood pressure checks, travel advice and vaccination* (including Yellow Fever), doppler tests, new patient checks, anti-coagulation monitoring and blood tests. Your doctor will let you know which tests and checks you require.

    **We are currently offering a restricted service for travel advice and vaccinations. We are able to provide all NHS travel vaccination, but if any private vaccinations are required you will need to attend an external travel clinic.

  • Healthcare Team

    Community Midwives

    In conjunction with the doctors, the Community Midwifery Team provide a complete service of maternity and post-natal care for you and your baby. Messages can be left for the Midwife at the Medical Centre but for urgent advice from a Midwife telephone 01823 343 985. If you are in labour, the same telephone number can be used.

    Community Nurses

    The Community Nursing Team provide services to the house-bound, assessment of health needs, advice on any matters of health concern and continuing care after discharge from hospital. To contact the Community Nursing Team telephone 0300 323 0026.

    There is an answerphone to leave a message if they are out of the office, and they will return your call.

    Public Health Nurses

    The Public Health Nurses provide advice on children under 5, developmental checks and hearing assessments. To contact the Public Health Nurse team telephone 01823 660667.

    There is an answerphone to leave a message if they are out of the office, and they will return your call.

  • Practice Pharmacists

    Our Practice Pharmacists are trained experts in medicines and work as part of our multidisciplinary team. You will be signposted to a Practice Pharmacist when this is appropriate, for example medication queries.

  • Practice Team

    The Practice Manager

    The practice manager Lydia Daniel-Baker is responsible for the management of the Medical Centre. If you have any queries, problems or suggestions to improve our services, please ask to speak to her. Alternatively you can write to her.

    Practice Patient Services & Administration Teams

    We have an excellent team of Patient Services and Administration staff who work either in reception or in one of the general offices but all are trained to help you. They may ask you questions in order to decide how to help you best, but all information you give is treated in the strictest confidence.

  • Primary Care Practitioners

    Our Primary Care Practitioners (PCPs) are paramedic trained and work as part of our multidisciplinary team dealing with acute conditions. You will be signposted to a PCP by the patient services advisor when this is appropriate.

  • GP Training Practice

    Wellington Medical Centre is a designated training practice. Dr Gailey is a trainer. We are hoping to increase this number in due course. Dr Wynne oversees medical students here at the practice at times during the year.

    GP Registrars are qualified doctors training to be General Practitioners (GPs). Medical Students are undergraduates training to be doctors.

    All the partners are enthusiastic about training so doctors are supported by the whole practice. At times some consultations are recorded on video for training purposes. We usually have two registrars in post. Past trainees have enjoyed having another registrar in the practice to share clinical problems with.

    Teaching from the registrar’s own trainer concentrates on consultation skills and problems, while joint tutorials with both registrars (and sometimes registrars from other practices) concentrate more on specific clinical areas.

    GP registrar workload is carefully controlled to be at a level consistent with the registrar’s abilities and experience. In practice this means seeing patients alone only after an induction period, initially with 20-minute appointments (the standard for the practice is 10).

    Registrars are encouraged to arrange study outside the practice where this will aim towards MRCGP, or other qualifications.

    We endeavour to inform patients in advance of the presence of trainees during consultations. Whilst we hope that patients will co-operate with us to assist their learning, if they do not want trainees present during the consultation, their wishes will be respected.

  • Staff Vacancies

    Wellington Medical Centre Job Vacancies

     

    We do not currently have any job vacancies within our practice. Please continue to check back for the latest opportunities. 

  • GP Net Earnings

    All GP practices are required to declare the mean net earnings (e.g. Average pay) for GPs working to deliver NHS services to patients at each practice.  This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from tax paid by the public.

    The average pay for GPs working in Wellington Medical Centre in the last financial year was £26,034 before tax and national insurance.  This is for 1 full time GP, 11 part time GPs and 2 locum GPs (who worked in the practice for more than six months).

  • Friends and Family Test

    The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

    Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.

    Since November 2014, we have been anonymously collecting responses to the FFT survey. Please see our latest results below:

    Friends and Family Test January 2024

    If you would like to complete your own survey (anonymous), please click here and fill out the online form 

  • Care Quality Commission
  • Summary Care Records

    A summary care record contains information from the medical record held at the practice, namely details of medications prescribed, allergies and any adverse reactions you have previously had to medications.

    Your summary care record also includes your name, address, date of birth and your unique NHS number to help identify you correctly.

    Your summary care record is available nationally to other health professionals, allowing authorised healthcare staff to have access to this information when patients are being cared for in an emergency situation or when their GP practice is closed.

    Please note that by default, all patients are automatically included in the summary care record unless they are specifically opt out. If you wish to opt out, please speak to a receptionist.

    You can telephone the NHS Digital information line on 0300 303 5678 or visit their website, https://digital.nhs.uk/summary-care-records for more information.

  • Clinical Practice Research Datalink

  • Telephone Recording

    Following installation of a new telephone system please be aware that all incoming and outgoing calls are now recorded for training and quality monitoring.

  • Accessible Information Standard

    Communication

    We are committed to communicating well with our patients and we want to make sure that you can read and understand our information.

    If you find it hard to read our letters or if you need someone to support you, please let us know. We can help if you need information in large print or easy read or if you need help communicating with us using British Sign Language.

    We have a hearing loop at the premises and can give you information about setting up text relay telephone support.

    For help and support please contact us.

    The Accessible Information Standard aims to ensure that disabled people have access to information they can understand and the communication support they may need. The Standard applies to service providers across the NHS and adult social care system. As organisations that provide NHS services, GP practices are required by law to follow the Standard under Section 250 of the Health and Social Care Act.

    There are five key requirements of the Standard:

    1. Ask patients and carers if they have any information or communication needs, and find out how to meet their needs
    2. Record those needs in a set way
    3. Highlight a patient’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met
    4. Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
    5. Make sure that people get information in an accessible way and communication support if they need it
  • Chaperones

    For some consultations involving examinations or tests, you may prefer to have a chaperone present. If you would like a chaperone, you may bring a relative or friend with you for this purpose.

    Alternatively, if you would like us to provide a chaperone, please make this known at reception.

  • Comments and Complaints

    The practice operates a formal complaints procedure that complies with current NHS regulations.

    Minor complaints can usually be readily resolved by our staff.

    If you wish to make a formal complaint, a copy of our complaints procedure leaflet is available from reception, or click here to download a copy.

    If you wish to make a comment or compliment us on our services, please write to the Practice Manager.

  • Equal Opportunities

    The practice believes in equality and recognises diversity, as a provider of health services and as an employer.

    The practice is committed to eliminating discrimination on the grounds of:

    • Age
    • Sex
    • Being or becoming a transsexual person
    • Being married or in a civil partnership
    • Being pregnant or having a child
    • Disability
    • Race – including colour, nationality, ethnicity or national origin
    • Religion and belief or lack of religion/belief
    • Sexual orientation

    We aim to provide fair access and to deliver services that respect the needs of each individual patient.

  • How We Handle Your Personal Information

    Your information

    When you visit the surgery we want you to feel able to discuss anything with your doctor that might relate to your health. This may include sexual matters, your relationships, drugs, drinking, your mental health, your job etc. You need to feel that anything you inform us of will remain absolutely confidential.

    The General Medical Council, whose rules on confidentiality apply to all doctors in the UK, enforces our duty of confidentiality to all patients. The practice is also registered under the Data Protection Act 1998.

    We take great care to ensure that no information you give us is passed on either inadvertently or through the deception of others. This would include other family members unless we have your written consent.

    Why we collect information about you?

    In the National Health Service we aim to provide you with the highest quality of health care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you.

    The NHS in England uses patient information for different purposes and the main two are:

    a: To provide direct care  – To provide patients with the personal care and treatment they need.

    b: For purposes beyond direct care  – Where patients’ information is used alongside other patients’ information in statistics and research and analysis. This information is typically used to check that health and social care services are doing a good job; to provide the right services at the right time; and to support researchers in the development of new medicines and treatments.

    Fair Processing Notices

    Please see below to read our Fair Processing Notices.

    How your information might be used

    Sharing information for your direct care

    Practice Staff

    Doctors do not discuss their patients with patient services advisors, but staff may type letters, file incoming hospital post and results and carry out a host of other administrative tasks on behalf of your doctor. They are not allowed to access your notes for any other purpose. All our staff are highly trustworthy and professional in their attitude to the responsibility that patient confidentiality places on them. The practice can audit access to records to ensure records are not accessed inappropriately.

    Summary Care Record

    Summary Care Record (SCR) is an electronic record that gives healthcare staff faster, easier access to essential information about you anywhere in the country, so that you can be given safe treatment during an emergency or when your GP surgery is closed.

    You can opt out if you do not want your information to be used in this way. Read more about SCR here.

    Sharing information for purposes beyond your direct care

    Risk stratification

    Risk stratification is an example of where your information may be used for your direct care or for purposes beyond your direct care.

    Risk stratification is a process of identifying patients or groups of patients that are most likely to get a certain disease so that the right services can be provided to an individual or a population in general.

    For example, “these patients are most likely to get diabetes in my GP practice, so I’m going to provide this care plan to those individuals” or “this number of patients is at risk of diabetes in this CCG, so I’m going to commission this service”.

    Information to the Health Authority and other health organisations

    Some information is sent electronically to the other parts of the NHS for administration and payment purposes. This can be statistical information that does not identify individuals or may include some personal details such as changes of address etc. in order to keep the practice list up to date. All NHS staff are bound by the same rules on data protection and confidentiality.

    The practice is also requested by the NHS and Medical Research Council (MRC) to provide data for the clinical audit or research of certain diseases and conditions. This information will either be anonymous, so individuals cannot be identified or you will be asked for consent. You may be contacted to ask if you’re happy for your information to be used in this way. Your identifiable information will only be shared in this way where you have given your explicit consent.

    Prescribing information is also requested to help compile statistics on how diseases are treated and the costs involved in treating some illnesses. All such information is anonymous; individual patients will not be recognisable from this information.

    Patient access to records

    Request for access to health records

    You have the right to see your own medical record, both hand written and entered onto the computer. Please click here for more information.

    You can also view parts of your medical record online using Patient Access. Please see the Online Patient Services section for details.

    Reports for other people

    Sometimes you may need a report prepared by your doctor for someone else who is not involved in your care. This may be your employer, an insurance company or your solicitor. We will never release any information to any other party without your written consent. You have the right to see these reports before they are sent off. If you have any worries we recommend you ask to check them at the time.

    Patient online

    What is Patient Online?

    Patient Access allows you secure access to do the following:

    • Book appointments with a Doctor
    • Cancel appointments
    • Order repeat prescriptions
    • Message the practice
    • View parts of your medical record

    How will Patient Online help me?

    Online services will allow you to book and cancel appointments or request repeat prescriptions at a time that is convenient to you – day or night. It will help you to take greater control of your health and wellbeing by increasing online access to services. Evidence shows that patients who are informed and involved in their own care have better health outcomes and are less likely to be admitted to hospital.

    How can I get access to my GP Record?

    You can sign up for Patient Access at the reception desk, but please bring photographic I.D. and proof of address with you.

    At Wellington Medical Centre we currently offer the online services below:

    • Book appointments with a Doctor
    • Cancel appointments
    • Order repeat prescriptions
    • Message the practice
    • View parts of your medical record

    Computer Security

    All persons who can access your record on computer are given a unique password. Different grades of staff have different levels of access. Staff should only have access to those parts of the computer record that they need to do their job. An audit trail of who has used the computer is kept within the computer system with every login recorded and identified by the user’s password. All computers have anti-virus software loaded, which is regularly updated to protect your medical record.

    Make your choice

    For more information and to choose if data from your health records is shared for research and planning click here

    Further Information

    If you any questions about how the information on your medical record is used please contact us (see the Contact Us section).

  • Fair Processing Notices

    General Practice – Fair processing notice (layered approach) Layer 1 – general informing

    Wellington Medical Centre – Your information, what you need to know

     (If you want to speak to us about your data, please see our ‘contact’ page)

    This notice describes why we collect information about you, how your information will be used and your rights in respect of your data.

    Why we collect information about you

    Your records are used to ensure you get the best possible care.  Your information helps them to make the best decisions about your care and helps provide you with proactive advice and guidance.  Important information is also collected to help us to remind you about specific treatment which you might need, such as health checks, immunisations for children and reminders for screening appointments.  We work with other NHS services to co-ordinate these.

    Information held about you may be used to help protect the health of the public and to help us to improve NHS services. Information may be used within the GP practice to monitor the quality of the service provided (known as ‘clinical audit’).

    What data do we collect and receive about you?

    Records are stored electronically and on paper and include personal details about you such as your address, carers, legal representatives, emergency contact details, as well as:

    • Any appointments, visits, emergency appointments
    • Notes and reports about your health
    • Details about your diagnosis, treatment and care
    • Details about any medication you are taking
    • Results of investigations such as laboratory tests, x-rays
    • Relevant information from health  and care professionals, relatives or carers

    We also receive information from other organisations that are caring for you that we hold in your record.  This will include letters and test results.

    How we use your information:  For providing your care

    Prescriptions

    Where you have agreed we will send information on your prescriptions to pharmacies, either by electronic systems or by paper.

    Test requests and results

    Where we undertake tests on you, such as blood tests, we will send the sample and details of the tests we are requesting to the most appropriate pathology laboratory.  The data shared with the laboratory will include your NHS number, name, the type of test requested and any health information relevant to doing the test and producing the result or report.  We will receive the test results back from the laboratory electronically and these will be stored in your patient record.

    Extended services and out of hours

    We work closely with neighbouring practices and ‘out of hours’ providers including NHS 111 to ensure that if you need care from a doctor outside of normal hours that they have access to your records when needed to give you the best possible care.  This may be delivered over the phone or via video consultation as appropriate.  Services may be run by ‘GP Federations’ and ‘Primary Care Networks’.

    Patient referrals

    With your agreement, your GP or Nurse may refer you to other services not provided by the practice, or they may work with other services to provide your care in the practice.  Information will be shared by letters, emails and shared record systems.

    Once you have been seen, the other care agency will tell us about the treatment they have provided for you and any support which your GP needs to provide. This information is then included in your record.  Referrals can be to lots of different services, such as smoking cessation services, social prescribers, voluntary services and other health and care agencies, as appropriate, for your care.

    Hospital, Community or Social Care Services

    Sometimes the staff caring for you need to share some of your information with others who are also supporting you. This could include hospital or community based specialists, nurses, health visitors, therapists or social care services.  Information will be shared to organisations where you receive care, whether that is local or further away, if you need specialist care or emergency care in another.

    Shared computer systems

    Health and Social care services are developing shared systems to share data efficiently and quickly.  It is important for anyone treating you to be able to access your shared record so that they have all the information they need to care for you. This will be during your routine appointments and also in urgent situations such as going to A&E, calling 111 or going to an Out of hours appointment.  It is also quicker for staff to access a shared record than to try to contact other staff by phone or email.

    Only authorised staff can access the systems and the information they see is carefully checked so that it relates to their job.  Systems do not share all your data, just data which services have agreed is necessary to include.

    For more information about shared care records, please visit:  The SIDeR Website

    Clinical Digital Tools

    We also use a range of digital tools to support improved patient care.  These digital tools may relate to very specific conditions and use of them supports diagnosis, clinical decision making, prescribing and management of a condition.  Often these digital tools are developed and managed by third parties who are contracted by the NHS for the provision of this very specific work to ensure best patient care.   Your information may be shared with these organisations where it is relevant to your care.

    Safeguarding of children or vulnerable adults

    If we have significant concerns or hear about an individual child or vulnerable adult being at risk of harm, we may share relevant information with other organisations, such as local authorities and the Police, involved in ensuring their safety.

    Ensuring medicines work well

    We work with the local Medicines Management team of the Clinical Commissioning Group to help get the best out of medicines for patients and ensure they are effective in managing conditions.  This generally uses anonymous data, but occasionally they will assist in reviews of medication for patients with complex needs.  Doctors may also seek advice and guidance on prescribing queries.

    Identifying health risks

    Systems known as ‘risk stratification tools’ are used to help determine a person’s risk of suffering particular conditions and enable us to focus on preventing ill health before it develops.  Information in these systems comes from a number of sources, such as hospitals and the practice.  This can help us identify and offer you additional services to improve your health.

    Multi-disciplinary team meetings

    For some long term conditions, such as diabetes, the practice participates in meetings with staff from other agencies involved in providing care, to help plan the best way to provide care to patients with these conditions.

    National Services (including screening programmes)

    There are some national services like National Diabetes Audit and the National Cancer Screening Programmes that collect and keep information from across the NHS. This is how the NHS knows when to contact you about services like cervical, breast or bowel cancer screening.

    You can find out more about how the NHS holds and shares your information for national programmes on the NHS Screening Website.  Please visit:  NHS Screening Website

    Data may also be shared on anyone who contracts a ‘communicable disease’, such as Covid 19, in order to manage public health and safety.

    How we use your information:  beyond providing your care

    The information collected about you when you use our services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

    • improving the quality and standards of care
    • research into the development of new treatments
    • preventing illness and diseases
    • monitoring safety
    • planning new services
    • public health screening
    • assisting the Care Quality Commission with any investigations
    • investigating fraud

    Wherever possible data used for these purposes is anonymised so that you cannot be identified.  If information cannot be completely anonymous, then this may only take place when the law allows the information to be used.  All these uses help to provide better health and care for you, your family and future generations.  

    Statutory disclosures

    Sometimes we are duty bound by laws to disclose information to organisations such as the Care Quality Commission, the Driver and Vehicle Licencing Agency, the General Medical Council, Her Majesty’s Revenue and Customs and Counter Fraud services.  In these circumstances we will always try to inform you before we are required to disclose and we only disclose the minimum information that the law requires us to do so.

    Objecting to the of use of data for purposes beyond your care

    The NHS Constitution states ‘You have a right to request that your personal and confidential information is not used beyond your own care and treatment and to have your objections considered’. For further information please visit:  The NHS Constitution Website

    National data opt-out

    The national data opt-out enables patients to opt-out from the use of their personal confidential data for research or planning purposes.  To find out more or to register to opt out, please visit:  NHS Your Data Matters Website

    If you have any concerns about use of your data not covered by the National Data Opt out, please contact the practice.

    How long do we hold information for?

    Records are kept for the lifetime of the patient.  If you move to a new practice, your record will be transferred.  If the practice you have left need to access your record, for example to deal with a historic complaint, they will let you know.  When information has been identified for destruction or deletion it will be disposed of using approved confidential disposal procedures.  

    Your rights:

    Data Protection laws give you a number of rights, including access to your data, correction, erasure, objection and restriction of use of your data.  Details on how to request access to your data are set out below.   If you have any concerns about the accuracy and use of your records, please contact us.

    Right of Access to your information (Subject Access Request)

    You have the right to have a copy of the information we hold about you.  There are some safeguards regarding what you will have access to and you may find information has been removed for the following reasons.

    • Where your doctor has decided that some information may cause significant harm to you or someone else
    • Where the information is about someone else (third party) and is confidential to them

    You can make a request by asking or writing to the practice. We may ask you to complete a form so that we have a record of your request.  You will need to provide proof of identity.

    If you would like to access your GP record online please visit: https://tauntondeanewestpcn.gpweb.org.uk/wellington-medical-centre 

    Lawful basis for processing:

    The use of personal data for providing care is supported under the following Article 6 and 9 conditions of the GDPR:

    • Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and
    • Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...”

    Change of Details

    It is important that you tell us as soon as you can if any of your details such as your name or address, email address or mobile number have changed.  This is to make sure no information about you is sent to an old address.

    Mobile telephone number

    If you provide us with your mobile phone number, we may use this to send you text reminders about your appointments or other health screening information.  Please let us know if you do not wish to receive text reminders on your mobile.

    Email address

    Where you have provided us with your email address we will use this to send you information relating to your health and the services we provide.  If you do not wish to receive communications by email, please let us know.

    Any changes to this notice will be published on our website and in a prominent area at the Practice.

    Data Protection Officer

    Should you have any questions or concerns about your data, please contact our Data Protection Officer Kevin Caldwell via the following:

    Email: somccg.GPDPO@nhs.net

    Telephone: 01935 384000

    Right to complain

    If you have concerns or are unhappy about any of our services, please contact the Practice on 01823 663551.

    For independent advice about data protection, privacy and data-sharing issues, you can contact:

     

    The Information Commissioner

    Wycliffe House

    Water Lane

    Wilmslow

    Cheshire

    SK9 5AF

     

    Phone: 0303 123 1113 Visit the ICO  Website:  Information Commissioners Office Website

     

    General Practice – Fair processing notice – Layer 2 – Detailed

    The following table builds upon the information in our Fair Processing notice and is published to ensure transparency.  This list is not exhaustive.  Where the offering of a service to a patient will inform them about the sharing of their data, e.g. support from smoking cessation services, it is not necessarily included here.  This list does not set out uses of anonymous data where identity has been completely removed (such as anonymised data to the Department for Work and Pensions on provision of ‘fit notes’).

    Organisation/Activity Rationale
    Shared Care Records – Somerset Integrated Digital electronic Record (SIDeR)   Purpose To ensure you receive effective, safe care, we will, through digital means enable your record to be available to those providing your care in whichever care setting you are seen, such as an A&E attendance, a physiotherapy appointment, a social care needs assessment.   In order to achieve this, the aim of Shared Care Records is to enable health and care staff to view your information, to save valuable time in getting you the right treatment. Your information will only be available to the staff involved in your direct care, and not at any other time, or for any other reason.   Further information can be found here https://www.somersetccg.nhs.uk/about-us/digital-projects/sider/   Legal Basis – Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘Provision of health and care’   Processor – Black Pear  
    Summary Care Record Purpose – The NHS in England uses a national electronic record called the Summary Care Record (SCR) to support patient care. It contains key information from your GP record. Your SCR provides authorised healthcare staff with faster, secure access to essential information about you in an emergency or when you need unplanned care, where such information would otherwise be unavailable.   Legal Basis – Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘Provision of health and care’   Further information can be found https://digital.nhs.uk/services/summary-care-records-scr   Controller of summary care record data – NHS Digital  
    Test requests and results Purpose – Some basic identifying details, the type of test requested and if required any relevant health information is shared with Pathology Laboratories when tests such as blood or urine tests need to be undertaken.  The laboratory will also hold the details of the request and the result.  The result/report will be sent electronically to the practice who will hold it in the patient’s record.   Legal Basis – Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘Provision of health and care’   Controller of test data – The laboratory that process the request and result are a controller of the data generated by the test process.    
    Research Purpose – We may share personal confidential or anonymous information with research companies. Where you have opted out of having your identifiable information shared for this purpose then it will not be used.  Details on how to opt out are https://www.nhs.uk/your-nhs-data-matters/   Legal Basis – consent is required to share confidential patient information for research, unless there is have support under the Health Service (Control of Patient Information Regulations) 2002 (‘section 251 support’) applying via the Confidentiality Advisory Group in England and Wales   The organisation leading the research will be the controller of data disclosed to them.  
    Individual Funding Requests Purpose – We may need to process your personal information where we are required to apply for funding for a specific treatment for you for a particular condition that is not routinely available.   Legal Basis – The clinical professional who first identifies that you may need the treatment will explain to you the information that is needed to be collected and processed in order to assess your needs and commission your care; they will gain your explicit consent to share this. You have the right to withdraw your consent at any time.  If you are happy for the request to be made, the basis for processing your data is:  Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘Provision of health and care’   Your data will be disclosed to the Clinical Commissioning Group who manages the individual funding request process.  
    Child Health Information Service Purpose – We wish to make sure that your child has the opportunity to have immunisations and health checks when they are due. We share information about childhood immunisations, the 6-8 week new baby check and breast-feeding status with health visitors and school nurses.   Legal Basis – Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘Provision of health and care’   Controller to which data is disclosed:  Health Intelligence Ltd  
    Risk Stratification – Preventative Care Purpose – ‘Risk stratification for case finding’ is a process for identifying and managing patients who have or may be at-risk of health conditions (such as diabetes) or who are most likely to need healthcare services (such as people with frailty). Risk stratification tools used in the NHS help determine a person’s risk of suffering a particular condition and enable us to focus on preventing ill health before it develops.   Information about you is collected from a number of sources including NHS Trusts and your GP Practice. A risk score is then arrived at to help us identify and offer you additional services to improve your health.   In addition data with your identity removed is used to inform the development and delivery of services across the local area.                                                           If you do not wish information about you to be included in any risk stratification programmes, please let us know. We can add a code to your records that will stop your information from being used for this purpose. Please be aware that this may limit the ability of healthcare professionals to identify if you have or are at risk of developing certain serious health conditions.   Legal Basis Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘Provision of health and care’.   Risk stratification has been approved by the Secretary of State, through the Confidentiality Advisory Group of the Health Research Authority (approval reference (CAG 7-04)(a)/2013)) and this approval has been extended to the end of September (https://www.england.nhs.uk/ig/risk-stratification/  which gives us a statutory legal basis under Section 251 of the NHS Act 2006 to process data for risk stratification purposes which sets aside the duty of confidentiality. We are committed to conducting risk stratification effectively, in ways that are consistent with the laws that protect your confidentiality.   Controller to which data is disclosed:  Somerset CCG (NB identifiable data is not disclosed to other controllers)  
    Public Health Screening programmes (identifiable) Notifiable disease information (identifiable) Smoking cessation (anonymous) Sexual health (anonymous)     Purpose – The NHS provides national screening programmes so that certain diseases can be detected at an early stage. These currently apply to bowel cancer, breast cancer, aortic aneurysms and diabetic retinal screening service. The law allows us to share your contact information with Public Health England so that you can be invited to the relevant screening programme. Personal identifiable and anonymous data is shared.  More information can be found at: https://www.gov.uk/guidance/nhs-population-screening-explained   [Or insert relevant link] or speak to the practice Legal Basis Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘Provision of health and care’.   Controller to which data is disclosed:  Public Health Services England, & Somerset County Council Public Health Services  
    NHS Trusts Purpose – Personal information is shared with Hospitals, Community Services, Mental Health Services and others in order to provide you with care services. This could be for a range of services, including treatment, operations, physio, and community nursing, ambulance service.   Legal Basis Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘Provision of health and care’.   Controller to which data is disclosed:  Somerset NHS Foundation Trust  
    Care Quality Commission Purpose – The CQC is the regulator for the English Health and Social Care services to ensure that safe care is provided. They will inspect and produce reports back to the GP practice on a regular basis. The Law allows the CQC to access identifiable data but only where it is needed to conduct their services.   More detail on how they ensure compliance with data protection law (including GDPR) and their privacy statement is available on CQC websitehttps://www.cqc.org.uk/about-us/our-policies/privacy-statement   Legal Basis – Article 6(1)c “processing is necessary for compliance with a legal obligation to which the controller is subject.” And Article 9(2)h ‘management of health and care services’   Controller data is disclosed to – Care Quality Commission  
    Payments Purpose – Payments to the practice come in many different forms.  Some payments are based on the number of patients that receive specific services, such as diabetic reviews and immunisation programmes. In order to make patient based payments basic and relevant necessary data about you needs to be sent to the various payment services, this data contains limited identity if needed, such as your NHS number. The release of this data is required by English laws.   Legal Basis – Article 6(1)(c) “processing is necessary for compliance with a legal obligation to which the controller is subject.” And Article 9(2)(h) ‘as stated below   Controllers that data is disclosed to – NHS England, CCG, Public Health  
    Patient Record data base support Purpose – The practice uses electronic patient records.  Our supplier of the electronic patient record system is EMIS Ltd   Our supplier does not access identifiable records without permission of the practice and this is only given where it is necessary to investigate issues on a particular record   Legal Basis Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘management of health and care services’.    
    Medicines optimisation Purpose – We use software packages linked to our patient record system to aid when prescribing drugs. These ensure that prescribing is effective.  We do not share your identifiable data with the companies that provide these packages   Legal Basis Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘Provision of health and care’.    
    Multi-Disciplinary Teams Purpose – We work closely with a range of other care providers to deliver the best care possible for you.  Multi-disciplinary teams are our way of bringing together care providers for conversations in a confidential environment about care arrangements for you where this is appropriate.  For example, if you have a number of long term conditions and would benefit from additional support.  Where possible, we will inform you that your care will be discussed in this type of forum.  However, if this may not always be possible and in these circumstances, we will consider your best interests and will share information on this basis.   Legal Basis Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘Provision of health and care’.  
    Clinical Audit Purpose – Information will be used by the CCG for clinical audit to monitor the quality of the service provided to patients with long term conditions. When required, information will be held centrally and used for statistical purposes (e.g. the National Diabetes Audit). When this happens, strict measures are taken to ensure that individual patients cannot be identified from the data.   Legal Basis Article 6(1)e ‘exercise of official authority’ and article 9(2)h ‘management of health and care services’.   Controller – Somerset Clinical Commissioning Group
    National Fraud Initiative – Cabinet Office Purpose – The use of data by the Cabinet Office for data matching is carried out with statutory authority. It does not require the consent of the individuals concerned under Data Protection legislation. Data matching by the Cabinet Office is subject to a Code of Practice. For further information see: https://www.gov.uk/government/publications/code-of-data-matching-practice-for-national-fraud-initiative NFI activities vary each year, so data would only be disclosed if required by the focus of their activities   Legal Basis – Part 6 of the Local Audit and Accountability Act 2014   Controller – Cabinet Office
    National Registries Purpose – National Registries (such as the Learning Disabilities Register) have statutory permission under Section 251 of the NHS Act 2006, to collect and hold service user identifiable information without the need to seek informed consent from each individual service user.   Legal Basis – Section 251 of the NHS Act 2006  
    Police Purpose – The police may request information in relation to on-going enquiries, all requests are reviewed and only appropriate information will be shared under legislation.   Legal Basis – Article 6(1)e – task carried out in the public interest Article 9(2)c – Vital Interests Article 9(2)f – Legal claims or judicial acts Article 9(2)g – Reasons of substantial public interest   Controller disclosed to – Police

    Reviews of and Changes to our Privacy Notice

    We will keep our Privacy Notice under regular review. This notice was last reviewed October 2020.

  • Patient Responsibilities
    • Please let us know if you change your name, address or telephone number.
    • Please make every effort to keep appointments. Tell us as soon as possible if you are unable to attend an appointment
    • Please only ask for a home visit if you are too ill to visit the surgery.
  • Smoking

    The medical centre building and site, including the car park and access road is a designated no smoking area.

  • Zero Tolerance

    We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the Practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

  • Practice Brochure

    Please click here to download a copy of our printed practice brochure.

  • We Recommend You Read
Opening Times button

Opening Times

  • Surgery Opening Hours
      Times
    Monday 08:30 – 18:00
    Tuesday 08:30 – 18:00
    Wednesday 08:30 – 18:00
    Thursday 08:30 – 18:00
    Friday 08:30 – 18:00
    Weekend closed

    We also offer extended hours appointments two evenings a week until 8:00pm. In allocating these appointments, priority is given to patients who are unable to access the medical centre during normal opening hours e.g. patients who work.

  • Doctor Availability

    The normal days of work for each doctor are given below. From time to time there may be a need for a doctor to work at alternative times.
    Doctor Availability Table

    Although you will be given a named GP, you may see the doctor of your choice. However in order to maintain a continuity of service it is sensible for you to consult your usual doctor wherever possible.

  • When We Are Closed

    When the medical centre is closed the out of hours service can be contacted by telephoning NHS 111 (Textphone 18001 111) or you can visit NHS Choices online at www.nhs.uk

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