PCN Staff

Clinical Director - Dr Rachel Yates

As a Practice GP and Clinical Director for Taunton Deane West Primary Care Network my role is to provide clinical strategic management of the service.  I work closely with the PCN Manager ensuring we are hitting targets, deadlines and providing a robust service which supports the practices in our Primary Care Network.  I collaboratively work with all members of the team and lead on Board level meetings ensuring stakeholders can challenge me to ensure the service is at its peak.  We have a range of staff in post who provide an excellent service for the community.

PCN Management

The PCN Manager role within the Primary Care Network is to collaborate closely with the Clinical Director providing operational support. Since being in post I have helped to build Taunton Deane West’s infrastructure in the Primary Care Network where we have an amazing team of specialists in place providing the best clinical and non-clinical support for the community.

Taunton Deane West PCN Manager is: 

  • Lynsey Oliver

Clinical Lead - Enhanced Health in Care Homes (EHCH) / Quality Improvement Lead

  • Simona Ionita

With over 20 years of experience in health and social care, the clinical lead conducts comprehensive clinical assessments supporting the care homes sector and the Primary Care Network (PCN)Taunton Deane West community.  Assists in developing service plans and policies, works with professionals and services, monitors care provided. Sets the standards for a highly skilled workforce to address holistic patient care, focusing on managing clinical complexity. Have established arrangements for multidisciplinary teams to enable the development of personalized care and support plans for people living in the PCN’s Aligned Care Homes. Works collaboratively as part of the Integrated Care Systems and leads Quality Improvement projects within the team. The clinical lead has completed the relevant education within the last few years for a master’s degree in advanced clinical practice. This qualification has enhanced patient experience, granting a thorough patient journey in healthcare, which saves time, as time is the most expensive currency in NHS.

At the forefront of promoting sustainability and efficiency, the clinical lead of EHCH is proactive in introducing smarter ways of operating. This approach involves professionals across all sectors, fostering collaboration, streamlining service input, avoiding duplication, and focusing on the best outcomes. By championing these initiatives, the clinical lead is instrumental in driving positive change and ensuring the long-term success of service provision.

Clinical Pharmacists

The PCN Pharmacists work closely with the GP surgeries and other members of the PCN to improve prescribing, compliance and patients understanding of their medication. We conduct medication reviews for those most at need of them, including all care home patients and those on high-risk medication. We make sure prescribing is safe, monitoring is up to date and primary prevention is prioritised, such as blood pressure services and cardiovascular risk protection. We improve our patient's asthma control, through providing understanding of their conditions and the medication that is available to support them, whilst also aiming for more environmentally friendly prescribing. We also work closely with our community pharmacies to offer our patients more access to health professionals and healthcare services.

Taunton Deane West PCN Clinical Pharmacists are:

  • Monika Zak
  • Rebecca Barratt

Pharmacy Technicians

  • Nicole Maddison Bosley
  • Ally George


Elizabeth Glendall - FCP Paramedic

  • I am an FCP paramedic with 16 years’ experience. I have worked in various roles within both emergency care and primary care, originally in the West Midlands and now more recently Somerset since 2022. I work as a ‘first contact paramedic practitioner’ (FCP) four days a week at Wellington Medical Centre, assessing and advising patients with any acute illness, I also do home visits for acute illness within the area for house bound patients, including care homes and nursing homes where needed.   Part of my role includes annual assessments for our house bound chronic illness sufferers, providing advice and support where needed, including taking of bloods and referrals where necessary.

Emma Darch - FCP Paramedic 

Musculoskeletal Practitioners

Matthew Bawden - Musculoskeletal Practitioner

Albert Balachandar - Musculoskeletal Practitioner

Jenny Chamberlaine - Musculoskeletal Practitioner

Nathan Ball - Specialist Orthopaedic Practitioner Orthopaedic Assessment Service

  • I am a physiotherapist with 20 years experience. I have worked in various roles in GP surgeries in Somerset since 2016 – and in various hospitals since moving to Somerset in 2008. I work as a ‘first contact musculoskeletal practitioner’ (MSk) on Thursdays at Wellington Medical Centre, assessing and advising patients with all MSk problems.   I also work in the orthopaedic assessment service (OASIS) and in secondary care with the hip and knee surgeons at Musgrove Park.


Michelle Jones - Cancer Care Coordinator

  • The Role: The focus of the Cancer Coordinator Role providing support to patients who have been diagnosed with cancer, carrying out the designated 3 and 12month Reviews which are required to fulfil the NHS England Early Cancer Diagnosis Designated Enhanced Service requirements.

    It also involves improving the understanding and uptake of cancer screening and awareness in the patient population in an aim to minimise the amount of individuals diagnosed with cancer in the future. 

    An additional part of the role which is not part of the normal Cancer Care Coordinator job description is the support of all the transgender patients. Providing holistic support to patients there will be a focus on improving both an understanding of the importance of cancer screening and improving the uptake rates. As the older population increases it will see a rise in those who are diagnosed with cancer, so I see this role being a part of the wider aim to improve early identification and treatment rates to ensure a healthier, happier population.

Alison Games Thomas - Care Coordinator with a Lead on Vaccines & Health Inequalities

  • The Care Coordinator will work with the PCN team supporting them to implement increase in uptake of vaccinations and screening, to include childhood vaccinations, flu’s and all other routine vaccines in addition to supporting the screening, health inequalities and health action plan and any routine admin. This is a pivotal role and is required to support multidisciplinary teams and coordinate the pathway for patients.

Sade Kingdom - Care Coordinator


Health & Wellbeing Coaches

A health coach can help you to gain the knowledge, skills, tools and confidence to take responsibility of your lifestyle choices and provide personalised care. They use broad knowledge of health and wellness to help you navigate a variety of health concerns and empower you to take part and be an active participant in your care and behaviour change. Click here for further details on the Health & Wellbeing service

The Taunton Deane West PCN Health & Wellbeing Coach position is currently vacant.

Proactive Care Team

Sophie Lonsdale - Occupational Therapist

  • Occupational Therapists will look at relationships between the activities you do every day – your occupations – alongside the health challenges you’re facing and your environment (usually your home). I recommend adjustments which are practical, realistic and personal to you. The aim being to enrich your participation in everyday life whilst reducing risk - such as falls. I will encourage people to plan ahead and take better control of their health conditions. This helps you to reduce the risk of finding yourself in a health crisis – such as an admission into hospital. My assessments are holistic and take into account both your physical and mental wellbeing.

Hazel Perry - Senior Care Coordinator & Advanced Care Navigator

  • The post holder will be responsible for the provision of wide-ranging and efficient secretarial and administrative support to Taunton Deane West Primary Care Network to include the arrangement, organisation and minute taking of multidisciplinary team (MDT) meetings in a timely and effective way and comprehensive correspondence, diary and document management. 

Mihaela Dragan - Proactive Care Nurse

  • With over 8 years’ experience in care for elderly people in Health and Social Care Sector , the Proactive Care Nurse offers proactive clinical support to vulnerable patients and those with complex physical or mental health needs who are at risk of future hospital admission within Taunton Deane West Primary Care. The aim is to improve their quality of life and healthcare experience and therefore reduce the risk of emergency hospital admission. The main duties are practice based to carry out holistic reviews using a patient centred approach that looks at medical, functional , mental, and social circumstances.

SASP Health & Wellbeing Coach

Our SASP Health and Wellbeing Coach supports people with long term conditions to access physical activity and healthy lifestyle change in order to promote and protect their health. If you are living with a long-term health condition, at risk of diabetes or just ready to take control of your health, a Health and Wellbeing Coach can give you the support you need. Your Health Coach will work with you, taking into account your current health issues and ability, to find ways to build more health-giving movement and social activities into your lifestyle. You can gain access to a wide range of fun and fulfilling activities that are free or affordable, giving you more confidence to build your healthy future.

General Practice Assistants

Sade Kingdom - General Practice Assistant

Hazel Weaver - General Practice Assistant:

Improving patient access  - Releasing highly qualified staff to treat and manage complex conditions.
Improve patient flow - Increasing the time efficiency of appointments and reduce waiting times.
Reducing GP time - Spent on managing correspondence
Maximising GP - Consultation time
Improve patient experience

Supporting the GP's - In the smooth running of clinics by performing routine administrative and clinical tasks on behalf of the GP freeing up the GP time to focus on the patient.

Clinical skills - Blood Tests, Blood Pressure Measurements, ECG exam, Preparing patients before seeing GP with Full Set OF Observations, Adult Vaccinations (flu/ pneumococcal/Shingrix), urine dips, ear syringing, NHS Health Care checks, assisting with contraception clinics, assisting with minor op clinics, clinical tests carried out for the hypertension team, supporting the nursing team with healthcare assistant cover as required. 

Admin Support - Supporting the GP in liaising with outside agencies SPL hospital admissions, extracting information from clinical documents & hospital discharge notices coding, arranging appointments, referrals tests & follow ups, preparing referral forms for GP signature, signposting patients to appropriate service providers. 

Background experience.
Residential care home manager. 

Adult Mental Health Worker

Samantha Bradford - Adult Mental Health Worker

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