Helplines - for urgent support

Monday, 18 July 2022

If you require urgent support, you can access these helplines: download pdf document.

You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance.

What to do if you or someone you are with needs urgent mental health help now?

You, or someone you know, might be in crisis if:

  • You are thinking of hurting yourself or suicide seems the only option.
  • Someone you know has made threats to hurt you or someone else.
  • You are experiencing extreme distress that seems overwhelming.

Somerset Mindline

If you are concerned about how you are feeling you can contact Somerset Mindline. This is an all-age helpline which is open 24 hours a day 7 days a week. 

The people answering your calls know Somerset and will be able to direct you to the right support in your area. 

0800 138 1692

01823 276892


If you struggle to pick up and ring to ask for help, you can contact Shout via text on the number below. SHOUT will work with you to find ways to help you access the support you have in place as well as other forms of support available to you. They will also contact emergency services or social services if needed. 

Text: 85258 

Is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Visit Shout website

YoungMinds Textline: Text YM to 85258 

Provides free, 24/7 text support for young people across the UK experiencing a mental health crisis.

All texts are answered by trained volunteers, with support from experienced clinical supervisors.

Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus. 

Texts can be anonymous, but if the volunteer believes you are at immediate risk of harm, they may share your details with people who can provide support. 

Opening times: 24/7

Visit Young Minds website


If you’re under 19 you can confidentially call, chat online or email about any problem big or small. 

Sign up for a free Childline locker (real name or email address not needed) to use their free 1-2-1 counsellor chat and email support service. 

Can provide a BSL interpreter if you are deaf or hearing-impaired. 

Hosts online message boards where you can share your experiences, have fun and get support from other young people in similar situations. 

Opening times: 9am - midnight, 365 days a year

0800 11 11


Whatever you're going through, you can contact the Samaritans for support. 

Opening times: 24/7 

116 123


Telephone: 0800 068 4141

If you are a young person at risk of suicide or a care

Visit Papyrus website


Children’s charity dedicated to ending child abuse and child cruelty. 

Phone: 0800 1111 for Childline for children (24-hour helpline)

0808 800 5000 for adultsconcerned about a child (24-hour helpline)

Visit NSPCC website

Staying safe from suicidal thoughts - visit website


The #DearDistressed campaign uses powerful and heartfelt letters written by people with lived experience of suicidal thoughts and who are now in an emotionally safer place to achieve two objectives: 

  1. To send a message to anyone thinking that life isn’t worth living that suicidal thoughts are a sign to change something in your life, not to end your life. It IS possible to recover, with the right support.
  2. To send a message of concern to everyone that anyone can find themselves thinking that life isn’t worth living and it’s essential to try to be kind to ourselves, practice self-care and seek support when needed.

Visit 4MentalHealth website (Dear Distressed) 

U Can Cope

Visit 4mentalHealthwebsit (U Can Cope)

Building your wellbeing and helping you cope

If you or someone you know is struggling with this very challenging situation, we are all in, please keep reading for ways to feel a bit calmer and ideas to help you cope.

Visit Wellbeing and Coping website

Other local support

Young Somerset

Young Somerset is the largest youth work charity in Somerset and our mission is to put young people first. 

Our aim is to work with young people, encouraging them to take responsibility for themselves and become actively involved in shaping the communities in which they live.  Young Somerset works to achieve social and economic outcomes with young people, through the delivery of measurable outputs and outcomes.

Visit Young Somerset website

Request self-referral

Somerset big tent

Empowering children and young people to find the right wellbeing support at the right time.

Visit SBT website

Visit website

Visit website

Somerset Drug & Alcohol Service (SDAS)

10 Cannon Street, Taunton, TA1 1SN

Call us on 0300 303 8788

Refer yourself