Welcome to Luson Surgery
41 Fore Street, Wellington, Somerset, TA21 8AG

  • Welcome

    Luson Surgery logo

    Welcome to Luson Surgery. We hope you find this website both useful and informative and welcome any comments or suggestions about this site, or how it can be improved.

NHS App & NHS Login >>

  • What is the NHS App & NHS login?

    NHS App Image

    NHS Login Image

    Already use NHS login/NHS App?  Please click here to access your NHS App services.

    You can now access a range of NHS & GP services via your computer, mobile, ipad or other device. You can:

    • Order your repeat prescriptions
    • Book certain types of appointments *
    • View your GP health record (immunisations, some test results)*
    • Message your surgery*
    • View your NHS Covid vaccinations
    • Access other NHS services such as diabetes care

    * Coming soon.

    What is the NHS App for image

    To access these services, you will need to have an NHS login.  

    You can use either your phone or your computer to apply for an NHS login.

    Choose your option 1 or 2 below for further information.

  • 1. Use NHS App on your Mobile, IPAD or Tablet

    NHS App

    Already using NHS App. 


    Download it FREE from the Apple Store (Apple device) or the Google Play Store (Android device)

    App Store ImageGoogle Play Image


    Once downloaded, follow the instructions on screen to apply for an NHS login, once done, you will be able to use the NHS App.

    The following infographic produced by Sussex NHS Commissioners helps to explain how to register onto the NHS App using a tablet or smartphone.

    How to register on to the NHS App using a tablet or smartphone

     

    You can also visit the Sussex ICS website here for further information on how to get started using a tablet or a smartphone. 


    If you don’t have a Photo ID you will need to:

    1) Visit your surgery and complete a form to apply for online access.  You will need to bring with you one photo ID such as passport or drivers licence and one form of ID with your home address on such as a recent utility bill or bank statement.

    Your surgery will then give you your access codes and step by step instructions on what to do next.

    Or

    2) If you have already been using online services, such as Patient Access, you can use the access codes that you were originally given by your surgery (Linkage Key, ODS Code, Account ID).

    If you no longer have these codes, please contact your surgery using this online form, asking them to please re-issue your online access codes. 

  • 2. Use NHS Login on your computer

    NHS Login Image

    Already have an NHS login? – please click here

    NHS - Continue with NHS Login button

    To apply for an NHS login please click here.


    Instructions on how to register for NHS App using a computer

    It is easier to register on your phone. Option 1.  And then simply switch to using your NHS login on your computer. 

    The following infographic produced by Sussex NHS Commissioners helps to explain how to register onto the NHS App using a computer.

    What you need to register on to the NHS app using a computer Infographic

     

     You can also visit the Sussex ICS website here for further information on how to get started using a computer.

    Click here to download another informative guide produced by Sussex NHS Commissioners.


    If you don’t have a Photo ID you will need to:

    1) Visit your surgery and complete a form to apply for online access.  You will need to bring with you one photo ID such as passport or drivers licence and one form of ID with your home address on such as a recent utility bill or bank statement.

    Your surgery will then give you your access codes and step by step instructions on what to do next.

    Or

    2) If you have already been using online services, such as Patient Access, you can use the access codes that you were originally given by your surgery (Linkage Key, ODS Code, Account ID).

    If you no longer have these codes, please contact your surgery using this online form, asking them to please re-issue your online access codes. 

  • 3. Using NHS App/NHS Login on behalf of someone you care for

    If you already have access, on behalf of someone you care for, please click here

    NHS App

    You can access NHS App services on behalf of someone you care for, this could be useful for example, to order their repeat prescriptions. What you can access will be tailored according to the needs of the patient.

    To  request this please contact your surgery using this online form, explain that you want to apply for ‘proxy access’ for someone you care for. The surgery will then get back in touch with you to explain how to do this.

  • 4. Other Help using NHS App & NHS Login (Forgotten Passwords)

    Forgotten your password? Please click the 'reset it' link on the NHS App login page when you are prompted to enter your password (See image below).

    NHS Login - Reset Password Image


    Help and Support using NHS App & NHS Login

    Please do not contact your GP practice for support with the NHS App.

    You can find help here, including contact details for NHS App team, how to manage your account, how to nominate a pharmacy and request a repeat prescription, how to access your personal health record and technical issues with the App.

  • 5. Use Patient Access (Existing Users Only)

    Patient Access Logo

    Already have a Patient Access login? - please click here


    We are not currently accepting new applications for Patient Access. 

    We recommend using NHS App or NHS Login

    NHS App


    Patient notice: If you are having difficulties accessing your Patient Access account, please see Help Using Patient Access.

  • 6. Help using Patient Access

    Patient Access Logo

    Forgotten, Email, User ID or Password?

    Please visit the Patient Access Support page here. 

    Other support

    For other technical support please click here to access the Patient Access Technical Support form

    You can also access a number of video tutorials produced by Patient Access by clicking here.

  • 7. Conditions of using NHS Online Services

    1. Patient Responsibilities

    When you use your NHS Login, you acknowledge the following:-

    You have read and understood the NHS Guidance on keeping your online health and social care records safe and secure NHS Health Records Guidance Booklet (www.nhs.uk)

    You understand that you are responsible for the safeguarding your confidential information that you see on screen or that you download or print.

    You are responsible for the safety and security of your personal registration and logon details for online services using your NHS Login.

    You understand that the email address you give to us, must be specific to you, and that this email address cannot be shared with someone else, as they could potentially access your confidential information.

    If you choose to share your information, with anyone else, by whatever means, you do so at your own risk.

    You will contact the surgery as soon as possible if you suspect your online account has been accessed by someone without your agreement.

    If you think that you may come under pressure to give access to someone else unwillingly you will contact the surgery as soon as possible

    You understand that abuse of online services (NHS App, NHS login, Patient Access and other NHS apps)  will  mean you no longer will be able to use these services.

    Your GP Health Record and Medical Information

    The information that you can see online may be misleading if you rely on it alone to complete insurance, employment or legal reports etc.

    You have read and understood the NHS Guidance on reading your GP Health records. 

    2. Abuse of online services (NHS App, NHS Login, Patient Access)

    Abuse of online services (NHS App, NHS login, Patient Access) includes, but is not exclusive to the following:

    • Sending needless or abusive messages to the Surgery
    • Repeatedly booking and cancelling appointments 
    • Booking appointments and not attending them 
    • Repeatedly booking appointments that are not required
    • Requesting prescriptions that you do not need

    The Surgery will not allow misuse of online systems. Where it is considered that a patient is misusing the service or is acting in a detrimental way, a warning letter will be sent to the patient. Where the situation does not improve, access will be removed permanently and without further notice, at the discretion of the Surgery Partners. This will not affect your registration with the Surgery.

    3. GP Surgery Responsibilities - Security of your information

    We take the security of your information very seriously. Our clinical system providers ensure that the information you provide when using online services is protected with current industry standard technology.

    All communications with the clinical system websites are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL).

NHS app for iPhone    NHS app for Android
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  • Surgery Closure for Staff Training

    Please be advised that the surgery will be closed on the following dates for staff training purposes:

    • 13th March 2024 from 1pm until 5pm

    Therefore, our telephone lines will only be available during this time for medical emergencies.

  • Practice Manager Maternity Leave 2023-2024

    Please be advised that the Practice Manager, Lizzie Guttridge, will be on maternity leave from mid-November 2023 until late June 2024 (subject to change). There will be staff members covering her absence. Therefore, should you need to contact the Practice Manger during this time, please email somicb.luson.manager@nhs.net as this email will be monitored by her deputies during her absence. Alternatively, if you have no access to email, please call reception on 01823 662836 and the receptionist will put you through to the most appropriate member of staff dependent on your query.

  • 2023 Flu Clinics

    We are holding our 2023 flu clinics on the following dates:

    • October 7th, 2023
    • October 12th, 2023
    • November 11th, 2023 

    If you are eligible for the annual flu vaccination, you will receive an invitation from the surgery to book into one of these clinics. Please do not book in unless you have been invited to.

  • Upcoming Practice Closures 2023 due to staff training purposes

    Please be advised that the surgery will be closed on the following dates for staff training purposes:

    • 13th September from 1pm until 5pm
    • 30th November from 2pm until 5pm.

    Therefore, our telephone lines will only be available during this time for medical emergencies.

  • COVID-19 Outbreak in Surgery - 30th June 2022

    Unfortunately we have a COVID-19 outbreak in our surgery.

    Please be advised that the number of sickness cases within our staff members continues to rise. Therefore we will only be seeing urgent cases over the next couple of days. We ask you to continue to be patient with us at this unprecedented time.

    We have limited receptionist cover so you may be waiting longer than usual to speak to someone on the phone. Equally, we would like to avoid queues of patients within the surgery to try to limit the footfall and risk to our vulnerable patients.

    Therefore, if your query is non-urgent, we urge you to please wait until next week to contact the surgery. For anything urgent, please contact the surgery as normal and we will speak to you as soon as we can. For any medical emergencies , please call 111 or 999.

    Please remember to make use of the other NHS services available to you such as your local pharmacy for minor ailments and minor injuries units.

    If you do visit the surgery, we encourage you to wear a face mask.

    Thank you for your understanding and patience. Please support us in helping to protect our remaining work force and our patients.

  • Prescription Line Closure – 4th April 2022

    We have made the decision to close our prescription line from the 4th April 2022 as we were one of the few remaining surgeries to offer one.  We would encourage you to sign up for our Online Services and download the Patient Access App to order future repeat prescriptions. This is a much more secure way for our patients to order their repeat prescriptions. Please refrain from contacting the surgery regarding this.

    Alternatively, you can download the NHS App via this link: NHS account - NHS (www.nhs.uk) to order your repeat prescriptions, request them directly from JHoots if this is your nominated surgery or complete a prescription slip and bring this to the surgery or take it to your pharmacy.

  • Staffing Update - Dr Natalie Lister

    Luson Surgery wish to announce the departure of Dr Natalie Lister who will be leaving the Practice in early November.   Dr Yates and Dr Awodiji are busily trying to recruit replacements for Dr Lister and also Dr Tyler who left the Practice in October. Their sessions will be covered by locum GPs in the short term. Please bear with us at this time. 

    UPDATE 01.11.21 - We have been successful in sourcing a new GP who will be joining the surgery in the New Year and we are currently, actively recruiting for another GP to join us in 2022.

  • Community Pharmacist Service

    From August 2021, we are pleased to be able to offer a Community Pharmacist Service for minor illnesses. This will help to reduce waiting times for our patients and enable our nurses and GPs to focus on more critical illnesses. To be referred to a Community Pharmacist, please speak with one of our Reception team.

  • Enhanced Access - Evening and Weekend GP Services

    This is an initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.

    Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

    To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.

    Enhanced Access Poster        Enhanced Access FAQs

  • On-line Access

    Patients are able to view details of all coded entries and test results recorded in their medical record in addition to medications, allergies, ordering repeat medication and booking appointments with their GP on-line.

    This can be viewed via the NHS App. In order to view your full medical history on the NHS App, please visit the surgery and bring photo identification with you. This will enable us to enhance your access.

  • Named Accountable GP

    At Luson Surgery, we have always operated a system of personal lists, where a patient is seen by their Usual GP. This GP will officially be your Named Accountable GP, and will remain ultimately responsible for your medical care.  This does not stop you from seeing another GP when your GP is absent, as in such circumstances a duty GP is always available to you.

  • Care Quality Commission Inspection

    We were inspected on Wednesday 11th December 2019. The inspectors report can be viewed on-line at www.cqc.org.uk or by following the link on our website.  A copy is available in reception at the surgery.

  • Friends & Family Test

    We want to have feedback from you. One simple measure of our service is whether you would recommend our surgery to your friends and family.

    Please complete this online form to provide us with your feedback on our services.

    We thank you for your feedback.

Contact Us button

Contact Us

  • Ways to contact Luson Surgery

    Ways to contact Luson Surgery Poster

    For a helpful guide to let you know how you can contact Luson Surgery dependent on your need, please click here. Of course, you are welcome to visit the surgery to discuss any query you may have. However, if you wish to avoid the journey, please refer to this guide to help you make the right decision regarding how you contact us.

  • Help Us Help You

    Help Us Help You Poster

    You can contact us using our convenient, secure online form, call us, visit, or message us using your NHS App or NHS Login.

    Help us, help you 

    When requesting care, whether online, by phone or in person, or messaging us via your NHS App or NHS Login, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person. It also helps our medical team to prioritise those who need our care most. 

    However, you choose to contact us, you will receive the best type of support for your needs.

  • 1. Message us using the NHS App or Your NHS Login

    NHS App Image

    NHS Login Image

    You can message your surgery direct using your NHS App or NHS login.

    NHS App Banner

    Not yet using the NHS App? Download it FREE from the Apple Store (Apple device) or the Google Play Store (Android device)

    App Store Image Google Play Image


    It’s no secret that our surgery has been busier than ever, and the number of phone calls is increasing.

    To help us help you, please use your NHS App or NHS login for  non-urgent medical requests* and appointments, any admin requests such as test results, sick notes, and other general questions.

    *if you don’t need to see or speak to a doctor in the next 24 hours 

  • 2. Use our online form

    Help Us Help You Logo

    Contact Us Online Infographic

    Submit a new request button

    It’s no secret that our surgery has been busier than ever and the number of phone calls is increasing.

    To help us help you, please use this online form for non-urgent medical requests* and appointments, any admin requests such as test results, sick notes, and other general questions.

    *if you don’t need to see or speak to a doctor in the next 24 hours

    The Benefits of Contacting Us Online - You will wonder how you did without it!

    • Easy to access: no app, no account needed - simply submit a query directly through the practice website. It should only take a couple of moments to do.
    • Convenient: available Monday - Friday, so you can send in your request at a time that suits you.
    • Faster: the requests are simple to submit, so you don’t need to wait on hold on the phone.
    • Efficient: your request will be seen by the right person, first time.
    • Turnaround time: we will get back to you within 2 working days.
    • Continuity: you can request to be contacted by a specific GP or member of staff – if they are available we will do what we can to honour your request.
  • 3. Telephone us

    Help Us Help You Logo

    Please only telephone us if you need an urgent appointment i.e. you need to see or speak to a doctor in the next 24 hours

    It’s no secret that our surgery has been busier than ever, and the number of phone calls is increasing.

    To help us help you, for non-urgent medical requests and appointments, admin requests such as test results, sick notes, and any other general questions, please message us using your NHS App or use our online form.

    Telephone Number: 01823 662 836

    Telephone:  Monday to Friday, 8.30am-6.30pm


    Contact Us Online Infographic

    Submit a new request button

  • 4. Visit the surgery

    Luson Surgery, 41 Fore Street, Wellington, Somerset, TA21 8AG

    Opening Times Monday to Friday 8:30am to 6.30pm

     

  • 5. Opening Hours

    Surgery: Monday to Friday - 8:30am to 6.30pm

    Telephone : Monday to Friday - 8.30am-6.30pm

    We also have some appointments two evenings a week until 8:00pm. These are for patients who, for example, due to their work, are unable to visit during normal opening hours.

  • 6. When we are closed

    When the surgery is closed advice and support is available 24/7 by telephoning NHS 111 (Textphone 18001 111)


    Life Threatening – Go to A&E

    If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999. 

    In an EMERGENCY call 999

    Emergencies are situations that cannot be managed at home and may be life threatening

    → Find Accident & Emergency Services


    Urgent Care Centres

    If you or someone you know has an urgent condition, such as break or sprain, cuts or grazes, fever or rashes

    → Find Urgent Care Services


    NHS 111

    If you or someone you know is feeling unwell or perhaps there is no GP to call. Free non-urgent medical advice is available 24/7 via NHS 111

    Call 111 when it's a concern, but less urgent than 999. This is a non-emergency number. It's fast easy and free. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. 


    Pharmacy

    If you or someone you know has a minor ailment, bites or stings, upset stomach or needs medication advice

    Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

    → Locate your local Pharmacy


    Self Care – visit our Health Information

    Help & support to help you monitor your condition

    → Visit our Health Information Section


    Choose Well Poster

     

Appointments button

Appointments

  • How to Book an Appointment

    Help Us Help You Logo

    You can contact us, about an appointment, by messaging us using your NHS App or NHS login, using our online contact form, phoning us or visiting the surgery.

    However, you choose to contact us, you will receive the best type of support for your needs.

    It’s no secret that our surgery has been busier than ever and the number of phone calls is increasing.

    To help us help you, If you don’t need to see or speak to a doctor in the next 24 hours, please do not telephone us. 

    The quickest way to contact us about an appointment is to use this online form  or message using

    NHS App Image

    NHS Login Image

    Alternatively, please click here to find out how best to contact us.

    Please note: Some of our appointments are available for patients to book into online via the NHS App or via our website. However, this is a reminder to please be careful when booking online. We only have the patient booking feature enabled for HCA appointments and vaccination clinics. HCA (Healthcare Assistant) appointments are for blood tests and blood pressures only. Please do not book these appointments for any other reason. Vaccination clinics are to be booked only by patients invited by text/letter/call to attend a vaccination clinic. Please do not book yourself into these unless you have been invited to by the surgery. If you do book yourself into an inappropriate slot for your needs, you will be contacted by the surgery to cancel the appointment and book directly with reception. We thank you for your cooperation.

Prescriptions button

Prescriptions

  • Ordering a Repeat Prescription

    Please always allow 5 working days for your surgery to send your prescription to the Chemist (or if you wish to collect your paper prescription from the surgery).

    Your Chemist will require an extra 1-2 working days to prepare your prescription.

    If your Chemist has your mobile number, they will text you when your prescription is ready.

    Please do not phone the surgery to chase your prescription.

    NHS App NHS Login Image

    **The fastest way to get your prescription is using your NHS App or NHS login **

    I use the NHS App for Repeat Prescriptions Website Banner

    Remember – if you’re using NHS App or NHS Login, you can check when your GP sent your prescription to the Chemist.

  • 1. Use the NHS App (on your phone, ipad or tablet)

    Your surgery would like to invite you to use your NHS App – easy, fast and convenient. 

    Already using NHS App

    NHS App 

    Your NHS App is an easy, fast and convenient way to access a range of NHS services.  This is the simplest and quickest way to order your repeat prescription as your request goes straight to your GP, and it will also show when your prescription was sent to the Chemist.

    If you order repeat prescriptions for someone you care for you can also do this using the NHS App.

    Remember – if you’re using NHS App or NHS Login, you can check when your GP sent your prescription to the Chemist.

    Not yet using NHS App - Download it FREE from the Apple Store (Apple device) or the Google Play Store (Android device)

    App Store ImageGoogle Play Image

  • 2. Use the NHS Login (on your computer)

    Your surgery would like to invite you to use your NHS Login – easy, fast and convenient

    NHS Login Image

    Your NHS Login is an easy, fast and convenient way to access a range of NHS services on your computer. This is the simplest and quickest way to order your repeat prescription as your request goes straight to your GP, and it will also show when your prescription was sent to the Chemist.

    If you order repeat prescriptions for someone you care for you can also do this using your NHS Login.

    Not yet using NHS Login services click here to apply for an NHS login

  • 3. Use our Online Form

    If you're not yet registered with our NHS App, you can use our online form

    Submit a new request button

    We recommend using the NHS App or NHS login to request your prescriptions.

    NHS App

    NHS Login Image 

  • 4. USE PATIENT ACCESS (on your phone or computer) – EXISTING USERS ONLY

    You can order your repeat prescription online using Patient Access

    Patient Access Order your repeat prescription online

    Patients already using this service can continue to do so. We are not accepting new patients for this service.

    We recommend using the NHS App or NHS login to request your prescriptions.

    NHS App NHS Login Image 

  • 5. Visit the surgery

    Use the white half of your old prescription, ticking the items you need, and post in the prescription letter box in reception.

    Or, you can complete a repeat prescription form at reception and post it in the prescription letter box. 

    We recommend using the NHS App or NHS login to request your prescriptions.

    NHS App

    NHS Login Image

  • 6. BY TELEPHONE - (no longer available)

    We do not accept requests for prescriptions by telephone, without the prior agreement of the GP and the surgery.

    We recommend using the NHS App or NHS login to request your prescriptions.

    NHS App NHS Login Image

  • 7. BY EMAIL (No longer available)

    We are no longer accept requests for prescriptions by email.

    We recommend using the NHS App or NHS login to request your prescriptions.

    NHS App NHS Login Image

  • Prescription Charges and Exemptions

    1. Prescription Charges

    The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.

    NHS prescription charges - NHS (www.nhs.uk)


    2. Who can get free prescriptions? 

    Who can get free prescriptions - NHS (www.nhs.uk)


    3. Save money with prescription prepayment certificates (PPCs)

    If have four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a Prescription prepayment certificates (PPCs). Speak to your chemist to find out more or apply. 

    Buy an NHS Prescription Prepayment Certificate (nhsbsa.nhs.uk)


    4. Health conditions not requiring a prescription

    Please click here to download details of health conditions for which prescriptions are not normally provided.

     

  • Medicines Information
Services button

Services

  • Advice for Young People

    General Advice

    Samaritans
     
    Samaritans are available round the clock, every single day of the year. Talk to them any time you like, in your own way, about whatever’s getting to you. Calls are free and won’t show on your bill.
     
    Telephone 116 123 Samaritans website
     
    Childline
     
    Whatever your worry - it's better out than in.
     
    Telephone 0800 1111 (Call Free) Childline website
     
    NCH Support Workers
     
    Practical help and information for 11 - 18 years olds in Somerset
     
    Taunton Telephone 01823 256969
    Bridgwater Telephone 01278 429273
    Yeovil Telephone 01935 474973
    Frome Telephone 01373 451307
     
    Somerset Eating Disorders Association
     
    Beat is the leading UK charity for people with eating disorders and their families.
     
    Telephone 01458 448600 Beat Website
     
    Victim Support
     
    Advice service for victims of crime including sex crimes.
     
    Telephone 0808 168 9111 (Call Free) Victim Support website
     

    Addiction Advice

    Frank
     
    Information, help & advice on any drug related issue
     
    Telephone 0800 776600 (Call Free) Talk to Frank website
     
    NHS Smokefree
     
    Support on how to stop smoking
     
      NHS Smoke Free website
     
    On the Level
     
    Somerset service for under 18's wanting help with drug & alcohol use
     
    Telephone 01749 836727

    Sexual Health Advice

    Somerset Wide Integrated Sexual Health Service
     
    Provides a ‘one stop shop’ which offers free and open-access to contraceptive and sexual health services to support healthy sexual and reproductive choices.
     
    Telephone 0300 124 5010 Swish Services website
     
    Sexually Transmitted Infections
     
    Genita-Urinary Medicine (GUM) Clinics provide free testing & treatment
     
    Taunton (Appts) Telephone 01823 252222
    Health Advisor Telephone 01823 332182
     
    Contraceptive and Sexual Health Service
     
    Free services, including young people's clinics across Somerset
     
    Telephone 01823 364940
         
    Emergency Contraception
     
    You have 3 days in which to act to try and prevent a pregnancy.

    Help is available from any GP who provides contraceptive services or from Contraceptive and Sexual Health Service (see above). During Bank Holidays emergency contraception may be obtained through Accident & Emergency Depts.

  • Call a Doctor Urgently

    WHEN YOU NEED TO CALL A DOCTOR URGENTLY

    In the Daytime between 8:00am and 6:30pm, Monday to Friday (Excluding Public Holidays) please phone the surgery number: 01823 662836.

    After 6:30pm and before 8:00am, Monday to Friday, weekends and public holidays emergency out of hours and night cover is provided by Somerset Out-of-Hours Medical Service on 111.

    If you need to be seen by a doctor you may be asked to go to the Primary Care Centre at Musgrove Park Hospital.

    If you are too unwell to attend, you may be visited at home.

    If you need urgent medical assistance please phone: 111.

    If you require general medical advice you can telephone NHS 111 24 hours a day on 111 or visit the NHS 111 website.

  • Carer Support

    Are you a Carer?

    Compass Carers is a dedicated support service for carers across Somerset. We offer FREE information, advice and guidance as well as emotional support, signposting, training, and a telephone support service for un-paid carers.  Please call us on 01823 255911.

  • Clinics

    Respiratory clinics

    Our respiratory nurse Sarah Merry holds clinics every Tuesday & Thursday afternoon for patients with respiratory problems, including Asthma & COPD.   Advice from the practice nurses or GPs may be obtained at any time by appointment or by telephone.

     

    Diabetes clincs

    Charlotte Bailey is the practice diabetes nurse, and all patients suffering from diabetes are invited to attend for regular reviews at her clinic, which runs every Tuesday morning.  Advice from the practice nurses or GPs may be obtained at any time by appointment or by telephone.  

     

    Cervical cytology

    Cervical smears are usually arranged with a practice nurse.  Clinics are run each Monday to Wednesday afternoons, but appointments can be made at other times if this is not convenient.  In conjunction with the Somerset PCT we operate a computerised system to call women between the ages of 24 and 49 for a smear every three years and women between 50 and 64 every five years.

     

    Child health

    Assessment, and advice is carried out by both doctors and health visitors.  The key checks are as follows:

    • 6 weeks Developmental check with the doctor.
    • 6 to 9 months Developmental assessment and hearing rest with your health visitor.

    Your health visitor will advise you about further routine checks.

     

    Child immunisations

    Clinics for school-leavers, pre-school children and babies are currently held on the afternoon of the 3rd Thursday on each month.

    You will receive notification of an appointment direct from the health authority.  Please bring with you to the appointment your Personal Child Health Record (red booklet), your appointment card and your signed consent form.

    If you are unable to keep the appointment please let reception know in good time beforehand.

    Further information is shown on the Immunisations page (see below).

    Up to date information on child and other immunisations is also available at the NHS.uk website.

     

    Counselling service

    Our in-house counselling service is provided by Somerset Emotional Health & Wellbeing Service.  If you need the services of a counsellor please discuss this with your doctor.

     

    Family planning

    We offer a complete service during routine appointments with your doctor.  This includes arranging for the fitting of intra-uterine contraceptive devices.

    Emergency and confidential advice is available at all times.

     

    Foreign travel

    We are able to arrange most vaccinations required for foreign travel. Please consult the practice sufficiently early. Some travel vaccinations and disease prophylaxis is not free of charge under the NHS.  Please contact the surgery for a list of up-to-date fees.

    We need at least six weeks' notice prior to departure in order to allow an appropriate interval between vaccinations if needed, and ensure that you are offered appropriate advice.

    Please note that although many travel vaccinations are available from the surgery, some drugs such as for malaria prophylaxis have to be purchased by the patient from a pharmacist (some on a private prescription).

    Our practice nurses will give advice where required.

    See the Holiday travel page below.

     

    Health promotion

    Various members of the primary health care team are involved in aspects of health promotion.

    Topics covered Include:

    • stopping smoking advice
    • dietary advice
    • weight management service
    • sexual health
    • mental health
    • advice on alcohol consumption
    • accident prevention
    • exercise
    • skin cancer prevention

     

    Influenza & pneumococcal immunisations

    A flu vaccination programme is undertaken between October and December each year. Patients aged 65 or over or those of any age suffering from a chronic condition such as asthma, diabetes, heart disease, renal disease, or immmunosuppression are encouraged to attend for an annual vaccination.

    Flu clinics will be advertised nearer the time and invitations sent out where appropriate. Special arrangements are made for those in nursing or long-stay residential homes.

    Pneumococcal immunisation is recommended for children as part of the routine childhood immunisation schedule. A single dose is also recommended for adults aged 65 and over. Pneumococcal immunisation is also recommended for children and adults of any age who have certain diseases that put them at risk, e.g., asplenia or splenic dysfunction.

     

    Maternity

    Doctors see patients for antenatal care during normal surgery appointment times.

    An antenatal clinic is held by the midwifes regularly. Please contact reception for details and leaflet.

    Postnatal and 6 week baby checks are carried out by the GPs at the surgery.

     

    Minor surgery

    Our treatment room is fully equipped for minor procedures carried out under a local anaesthetic. Your own doctor will arrange minor surgery for you if required.

     

    Other services

    The practice also provides the following:

    • Anti-coagulation monitoring (warfarin dose monitoring)
    • Near patient testing (drug monitoring by blood testing)

     

    Sexually transmitted infections

    Genita-Urinary Medicine (GUM) Clinics provide free testing & treatment. These are held at:

    Musgrove Park Hospital:

    • Taunton (Appointments) : 01823 252222
    • Health Advisor : 01823 332182

    Yeovil District Hospital :

    • Yeovil (Appointments) : 01935 384382
    • Health Advisor : 01935 384705

    Bath Royal United Hospital:

    • Bath (Appointments) : 01225 824617
    • Health Advisor : 01225 824558

    Ask at reception for a copy of the Sex Directory-giving full details of all sexual health services in Somerset.

     

    Test results

    Staff are able to advise you whether a result is normal or whether you should consult your doctor.

    Please telephone reception between 2:00pm and 4:00pm for results.

    All laboratory tests results are dealt with in strictest confidence. Please note; it is the patient's responsibility to ring in for or follow up their results.

  • Community Pharmacist Service

    From August 2021, we are pleased to be able to offer a Community Pharmacist Service for minor illnesses. This will help to reduce waiting times for our patients and enable our nurses and GPs to focus on more critical illnesses. To be referred to a Community Pharmacist, please speak with one of our Reception team.

  • Emergencies

    If your situation is life threatening please phone 999. 

    We are not an emergency service but do try to offer advice as available

    When it comes to your health or the health of someone in your family, it is often very obvious if the person is seriously ill and needs immediate emergency care. An emergency is a critical or life-threatening situation. Please see NHS.uk for further information.

    We have also prepared an emergency ambulance check-list (see below).

  • Emergency Ambulance

    Should I call for an Ambulance?

    RING 999 for an Ambulance if you answer YES to any of the questions below:
     

    Severe chest pain:

    • Is the patient unconscious?
    • Has the patient got a history of heart problems?
    • Is the pain a crushing pain like a band around the chest?
    • Is the pain moving into the jaw or arms?
    • Does the patient feel sick?
    • Is the patient sweating or clammy?
    • Is the patient having breathing difficulties?

     

    Unconscious:

    • Is the patient unconscious?

     

    Semi-conscious (or 'floppy' baby or child):

    • Is the patient semi-conscious or floppy with any other of the following symptoms
    • Difficult to wake? Stiff neck? Severe headache? Child with a high pitched whimpering cry? Purple or blood coloured rash? Photo-phobic?
    • Is the patient a diabetic? Is the patient having breathing difficulties?
    • Is the patient having chest pains?
    • Has the patient got a history of heart problems?

     

    Overdose and Semi-conscious:

    • Is the patient unconscious or very drowsy?
    • Is the patient having breathing difficulties?

     

    Overdose and fully conscious:

    • Is the patient having breathing difficulties?
    • Is the patient a danger to himself?
    • Is the patient a danger to others?

     

    Severe breathlessness or collapse:

    • Is the patient unconscious?
    • Is the patient semi-conscious?
    • Is the patient having breathing difficulties?
    • Has the patient received a crushing or penetrating injury to head, neck, chest, abdo or thigh?
    • Is the bleeding uncontrollable?

     

    Serious head injury / Road accident:

    • Is the patient unconscious?
    • Is the patient having breathing difficulties?
    • Is the patient fitting?
    • Has the patient received a crushing or penetrating injury to head, neck, chest, abdo or thigh?

     

    Epilepsy / Fitting:

    • Is the patient still fitting? Is this the patient's first fit?
    • Has the patient received a serious injury to the head?
  • GetUBetter Musculoskeletal App

    GetUBetter Musculoskeletal App Infographic

    Do you have a joint or muscle problem?

    Please use the FREE getUBetter app designed and written by your local clinicians in Somerset. It offers local tips, advice, and exercises tailored to you and your stage of recovery.

    • Instant access
    • Easy to use
    • Safe and effective

    Your healthcare professionals cannot be with you 24/7, but getUBetter can.

    Why is self-care important?

    Most musculoskeletal (MSK) injuries and conditions can be treated at home and get better without the need for a specialist appointment. getUBetter gives you the knowledge, skills, and confidence you need to improve your MSK health and lifestyle.

    What is getUBetter?

    getUBetter is a safe and effective way to help you self-manage your injury or condition at home, work, and on the move.

    The app covers a range of musculoskeletal injuries and conditions:

    • Back
    • Back & Leg
    • Neck
    • Shoulder
    • Elbow
    • Hip
    • Knee
    • Ankle
    • Sprains and Strains – Leg
    • Upper Limb Tendinopathy
    • Lower Limb Tendinopathy

    And it is designed to help you trust your recovery, live and work well.

    Who is getUBetter for?

    Anyone 18 or over who needs help with a joint or muscle problem.

    What will I get?

    Instant and 24/7 access to a personalised programme

    Easy-to-follow self-progression exercises

    Daily tips and local guidance from day one

    Advice on where to seek help when needed

    Access to local treatments and services

    What are the next steps?

    Follow the link to access your local health service, then select your GP practice, as

    well as the condition you’d like support with. Enter your email.

    Link to GetUBetter App

    Download the getUBetter app and sign up using the same email address.

    Follow the instructions in the app to access your local support pathway.

    Log in and follow your programme regularly to improve your MSK health.

    If you need further help getting started, watch our videos (GetUBetter get started, GetUBetter How it works) or get in touch with one of our team:

    contact@getubetter.com

    The app is not suitable for:

    • Under 18-year-olds
    • People with worsening neurological symptoms like numbness, weakness, or
    • problems with bowel or bladder.
    • People diagnosed with an infection, rheumatological problems, neurological issues,
    • cancer, kidney, fracture, and pelvic organ pain.
    • People that are requiring an ongoing close medical attention.
    • People with very severe, worsening symptoms
    • Pregnancy-related problems.
  • Holiday Travel

    Foreign travel

    We are able to arrange most vaccinations required for foreign travel. Please consult the practice sufficiently early.

    We usually need at six weeks prior to departure to allow an appropriate interval between vaccinations if needed, and ensure that you are offered appropriate advice.

    Please note that, although most NHS travel vaccinations are available from the surgery, some drugs such as for malaria prophylaxis have to be purchased by the patient from a pharmacist (some on a private prescription). Please note that not all vaccinations including drugs for prophylaxis of infections when travelling are not free of charge on the NHS. Any vaccines that are not available on the NHS will need to be discussed at a Travel Clinic.

    Please call reception to make an appointment with one of our practice nurses.

    Travel questionnaire

    Please ensure you complete this travel questionnaire and then either email it to luson.reception@nhs.net or drop it into the surgery prior to your booked appointment with the nurse.

    Useful websites (click to visit)

    Fit for Travel - a public access website provided by the NHS (Scotland). It gives travel health information for people travelling abroad from the UK

    Foreign and Commenwealth Office

    NHS Immunisation - the most comprehensive, up-to-date and accurate source of information on vaccines, disease and immunisation in the UK.

    Private commercial services

    Patients requiring travel immunisations at less than six weeks notice are advised to check with the surgery whether a short notice appointment is available but must be prepared to contact one of the organisations currently providing a private commercial service if we cannot meet your requirement in time:

    • Bristol Travel Clinic - MASTA Travel Clinic, 14 Overnhill Road, Staple Hill, Avon BS16 5DN. Telephone: 0117 975 5500
    • Nomad Travel Clinic - 43 Queens Drive, Clifton Bristol, Avon. Telephone: 0117 922 6567
    • Lisson Grove Medical Centre - 3 -5 Lisson Grove, Mutley, Plymouth, Devon PL4 7DL. Telephone: 01752 205 556
    • Exeter Travel Clinic - 22 Southernhay W, Exeter, EX1 1PR. Telephone: 01392 430590

    Summary: We normally require six weeks notice for travel immunisations. If you are unable to give six weeks notice you may wish to check whether we have a short notice cancellation but should be prepared to arrange your immunisations through a private clinic if no appointment is available.

  • Immunisations

    This practice follows the national policy for childhood immunisation. Further information can be found on the NHS Immunisation Schedule website.
     

    New additions to Schedule

    Cervical Cancer can be caused by human papillomavirus types 16 and 18- recently the HPV vaccination has been introduced into the schedule for girls aged 12 to 13.

    Up to date details on the current range of Meningitis vaccinations.

    Adults

    Tetanus & Polio

    Protection against tetanus and polio should be kept up to date. A full primary course with a booster at 15 years of age should be followed by at least two boosters at 10 year intervals to protect throughout life.

    Influenza

    Annual protection against influenza is offered to patients aged 65 and over and those at high risk, e.g., with chronic heart, chest and breathing disorders, and diabetes.

    Notice of this coming winter's Flu Vaccination Programme will appear here and also in our Latest News section.

    Travel Immunisations

    The practice nurses will give advice on foreign travel and any other immunisations required.

    A minimum of six weeks notice is required. If you are unable to give this, you may wish to check whether we have an available appointment. If the nurses are fully booked you should be prepared to arrange your immunisation through a private travel clinic.

    Details can be found on the holiday travel page.

    Useful websites (click to visit)

    Fit for Travel - a public access website provided by the NHS (Scotland). It gives travel health information for people travelling abroad from the UK

    Foreign and Commenwealth Office

    NHS Immunisation - the most comprehensive, up-to-date and accurate source of information on vaccines, disease and immunisation in the UK.

  • Local NHS Services

    To search for local NHS Services, click here

  • Low Calorie Diet Programme

    The Low Calorie Diet Programme is open to all patients of Luson Surgery who qualify based on their medical needs. Your GP will be able to refer you if you qualify.

    Low Calorie Diet Programme Image

  • Medical Services

    The doctors are in general partnership to provide general medical services, maternity care and family planning, minor surgery, child health surveillance, physiotherapy, counselling, school nurse, insurance and employment medicals.

    Care of patients at Wellington Cottage Hospital

    Dr Yates and Dr Awodiji are School Doctors for Wellington School.

    Details of primary medical services provided in the area may be obtained from;

    Somerset Clinical Commissioning Group
    Wynford House
    Lufton Way
    Yeovil
    Somerset
    BA22 8HR

    Tel: 01935 384000

  • Medicine Cabinet

    Below is a list of useful medicines and dressings. It's important to follow the manufacturer's instructions so you know how much medicine to take or to give to children, and how often to give it. If you're not sure, get advice from your pharmacist, GP or Health Visitor.

    Never give the medicine more often than recommended, and don't give any more than the stated dose.

    Keep all medicines locked-up and out of the reach of children.

    Paracetamol: Good for headaches, colds, sore throats and painful bruises.

    Paracetamol Mixture: For relief of pain or fever in young children.

    Sedative Cough Linctus: For dry or painful coughs - but not coughs caused by common colds.

    Menthol Crystals: Add to hot water to make steam inhalations for treating catarrh and dry or painful coughs.

    Vapour Rub: Again, for steam inhalations. Also useful for children with stuffy noses or dry coughs. Rub on the chest and nose.

    Antiseptic Solution: One teaspoon diluted in warm water for cleaning cuts and grazes.

    Antiseptic Cream: For treating septic spots, sores in the nose and grazes.

    Calamine Lotion: For dabbing (not rubbing) on insect bites and stings and sunburn.

    Dressing Strips: For minor cuts.

    3" Wide Crepe Bandage: To keep dressings in place. To support sprained or bruised joints.

    Gauze Squares: For cleaning cuts and grazes.

    Thermometer: For fevers.

  • Mental Health Support

    If you require any mental health support and wish to discuss any concerns in confidence with a specialist, please consider self-referring to Somerset Talking Therapies or Mindline Somerset. These services are available to all patients free-of-charge and offer a wide range of support to anyone experiencing depression, anxiety, PTSD and any other mental health condition.

    Please see the below links for you to get in touch today and get the ball rolling with your mental health support:

    Talking Therapies - Somerset IAPT Service - NHS Foundation Trust (somersetft.nhs.uk)

    Mindline Somerset - Open Mental Health

    Should you need to speak to someone urgently, please contact the surgery to discuss your symptoms with a GP.

  • NHS App

    NHS App

    NHS App Apple  NHS App Google

  • NHS Health Check

    NHS Health Check

  • Online Consult

    To send a query to the surgery and to consult with a GP online, please download the NHS App and use the messaging service. Alternatively, please send a request to us via this link https://florey.accurx.com/p/L85050

  • Out of Hours Service

    This is strictly an emergency only service.

    If you require help ring the surgery number and listen carefully to the entire recorded message. You may phone the Out of Hours service direct on 111, or access the NHS 111 website.

    If broken bones or other significant injuries are suspected you should go directly to Casualty at Musgrove Park Hospital.

  • Preventative Medicine

    Child Vaccinations

    All children should commence the immunisation programme from two months old. You will receive invitations to attend our child clinics. For detailed information regarding childhood vaccinations, please see our Immunisations section.

    Cervical Cytology

    Women between the ages of 25 to 65 will receive an invitation for a cervical smear test. This procedure should be performed routinely at three to five year intervals depending on age. Smears will be done more frequently where necessary.

    Family Planning

    A full range of family planning is available at the surgery, including coil and implant fitting and removal as well as advice on safe sex.

    Health Checks

    Free NHS Health Checks are available for patients between the ages of 40 - 74 who do not have a pre-existing condition. This involves an assessment of your risks for developing heart disease and a simple examination, e.g., blood pressure, urine check and cholesterol level. This is particularly important if you smoke, or have a family history of coronary heart disease at an early age (less than 60 years). The service is provided by Somerset County Council, and will give advice and follow-up support on giving up smoking, losing weight, lowering your cholesterol levels and following a healthy lifestyle.  Appointments can be booked at the Somerset Health Checks website.

    Influenza

    Annual protection against influenza is offered to senior citizens and those at high risk, e.g., with chronic heart, chest, some breathing disorders, and diabetes.

    Mammography

    Women aged 50 to 70 years will be offered a mammogram every three years, please discuss with your nurse or doctor.

    Pre-pregnancy advice

    Pre-pregnancy advice is offered by the doctors and midwife for those thinking of becoming pregnant. It is essential that you stop smoking, reduce your alcohol intake to a minimum, ensure an adequate daily intake of the vitamin folic acid in your diet, and check with your doctor about any medication you are taking. As a general rule don't take any drugs, including those bought over the counter, in pregnancy, unless advised by your doctor. All pregnant women should attend the antenatal clinic as soon as possible.

    Tetanus & Polio

    Protection against tetanus and polio should be kept up to date. A full primary course with a booster at 15 should be followed by at least two boosters at 10 year intervals to protect throughout life.

    Travel Immunisations

    Please visit Fit for Travel. Our Practice Nurses are able to give NHS vaccinations.  For further information regarding Travel Immunisations, please see our Holiday Travel section.

  • SASP (Somerset Activity & Sports Partnership)

    We are now working closely with SASP (Somerset Activity & Sports Partnership). Kristie Herd is our Wellington based Health Coach and is going to be running Saturday health & fitness clinics for our Luson patients. If you qualify for these free services in Wellington, you will be contacted by Luson with a booking link.

    SASP (Somerset Activity & Sports Partnership) Infographic

    SASP (Somerset Activity & Sports Partnership) Infographic

    SASP (Somerset Activity & Sports Partnership) Infographic

    Women's Wellness Promotion

    For more information, please view the SASP website via this link and feel free to follow SASP on Facebook.

  • Self Referral to Maternity Services

    Maternity services are provided by Somerset NHS Foundation Trust in Taunton in a number of locations. This including the main Musgrove Park maternity unit, Mary Stanley midwifery led birth unit at Bridgwater Community Hospital and in your own home throughout the local community. The maternity services provides care for over 3,200 births per year.

    If you are pregnant you can refer yourself to maternity services by filling out the online form here.

    Once you have completed their online form, your referral will be processed by the maternity admin team and a midwife will be in touch with you normally before you 9th week of pregnancy. Your details will then be passed onto one of the midwives who will look after you. For further information, please see the Self Referral Frequently Asked Questions

  • Self-Help Advice

    For 24 hours General Medical Advice telephone 111 or visit the NHS111 website.

     

    Click any of the images or titles below to visit the relevant website

    NHS choices   NHS Health A-Z
     

    Advice and Guidance on 100+ most common conditions. This site clearly explains symptoms, causes, diagnosis, treatment, complications and preventative methods.

    Information on how the health and social care system works. Sign posting you to the most appropriate service/s. 


    HANDi Paediatric app   HANDi Paediatric app
     

    Download the free HANDi Paediatric app for expert advice, support and guidance on common childhood illnesses.

    The app has been designed as a way to reduce the number of children and young people who visit A&E but need no treatment.


    Contraception - Know Your Options   Contraception - Know Your Options
     

    Don't want to think about contraception everyday or every time you have sex? Click the image left or title above for further information.


    Taunton Well Being Zone   Taunton Well Being Zone
     

    Taunton Deane Symphony Service is based in 12 surgeries across the Taunton and Surrounding areas.

    Our Wellbeing advisors are there to listen to your health and wellbeing story and support, signpost and nurture you to help you achieve your wishes.


    Wessex healthier together   Healthier together
     

    Healthier Together has been developed for parents and healthcare staff which focus on children aged under 5 years.

    APPs for iPhone or Android smartphones are available


    NHS Choices apps   NHS Tools, Apps and Podcasts
     

    A wide range of NHS approved healthcare apps to help you monitor your conditions or achieve your goals. for example fitness, smoking, alcohol, weight loss, pregnancy, depression, blood pressure, sexual health, etc.


    Patient.co.uk   Patient
     

    Advice and Guidance on 100+ most common conditions. This site clearly explains symptoms, causes, diagnosis, treatment, complications and preventative methods.

    • Symptom checker 
    • Wellbeing = health, fitness, nutrition, parenting 
    • Medications

    Self help connect uk   Self help connect uk
     

    National self help forum support groups

     

     


    Self help Forum   Self help Forum
     

    The Self Care Forum aims to further the reach of self care and embed it into everyday life. Self Care is the actions that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve their health, wellbeing or wellness.


     

    A selection of self-help advice is provided below.

    Please visit our PCN Health Information pages for more extensive advice and videos.

    At Patient UK you can also Search over 500 Patient Information Leaflets as well as details of 2000+self-help/patient support groups and similar organisations.

    Back Pain

    • Back pain causes 13 million working days to be lost in Britain each year.

    • Symptoms usually respond to 24 hours rest lying on a firm bed followed by gentle exercise and return to normal activities.

    • Paracetamol or Ibuprofen will help to relieve pain and local heat from a hot water bottle may also help.

    • Avoid straining your back while exercising and take great care with lifting even when the pain has subsided

    • When sitting, an upright chair with support for the small of the back lessens strain on the spine.

    • If the pain does not start to improve within a few days, then consult your doctor for advice.

     

    Insect Bites and Stings

    • Most need no treatment.

    • Anti-histamine tablets and/or cream can be obtained from the chemist without prescriptions and will relieve most symptoms.

     

    Burns

    • Apply large quantities of cold water to the affected area as soon as possible and continue until the pain subsides: but running cold water is the most effective. 

    • This may take some time. If the skin is unbroken but blisters, apply a loose dry dressing.

    • If the burn is larger than 10cm (4 inches) in diameter or if the skin is broken, consult your doctor as soon as possible.

    • Do not use creams such as Germoline or Savlon

     

    Chicken Pox

    • On the first day a rash appears with small red spots.

    • Within a few hours these develop small blisters at the centre.

    • Over the next 3 or 4 days further spots will appear and the earlier ones will turn crusty and fall off.

    • Calamine lotion will soothe the itching and cool baths may help.

    • The most infectious period is 2 or 3 days before the rash appears and until the last crusts have formed dry centres, usually 7-10 days after the onset of the rash.

    • Children may return to school as soon as the last crusts have dropped off.

    • The incubation period of chicken pox is 14-21 days.

     

    Colds and Flu

    • These usually start with a runny nose, cough, temperature and muscular aches.

    • They are usually caused by viruses for which antibiotics will have no effect.

    • Paracetamol helps the temperature and aches whilst decongestants and throat lozenges may also help to relieve symptoms. 

    • It is important to drink plenty of fluid, but do not worry if you do not eat for a few days - you will come to no harm

    • However no more than eight paracetamols should be taken within any 24 hours

     

    Diarrhoea and Vomiting

    • In adults and older children, diarrhoea and vomiting is usually caused by a virus.

    • Treatment consists of replacing fluid lost with small amounts of water, or fizzy lemonade taken frequently and not eating for 24 hours.

    • If the diarrhoea contains blood, if there is severe pain or high fever you should consult your doctor.

    • Diarrhoea and vomiting in small babies and young children should be treated with caution and your doctor will be happy to advise you over the phone and arrange to see you if necessary.

    • Elderly people and those with medical conditions (e.g. diabetes) should consult a doctor.

    • Women taking the oral contraceptive pill may need to take extra precautions.

     

    Headlice

    • These creatures prefer clean hair and are not a sign of poor hygiene.

    • Daily combing with a fine tooth comb after application of conditioner is also effective

     

    Meningitis

    • This is an infection of the covering of the brain and the most serious from is caused by the meningococcus bacteria and requires urgent medical attention.

    • Warning signs include a "blood spot" rash that does not blanch under pressure, and neck stiffness.

    • In infants there may be drowsiness, change in the cry, irritability, fever, diarrhoea or vomiting.

    • In adults, as well as neck stiffness and rash there may be high temperature, vomiting, headache and back or joint pains

    For more detailed information visit the Meningitis Now website.

    Blanch = press the side of a clear drinking glass onto the rash or bruises and checking that they fade.

     

    Nose Bleeds

    • Sit in a chair (leaning forward with your mouth open) and pinch your nose just below the bone for 10 minutes, by which time the bleeding should have stopped.

    • If the bleeding continues or if your are taking blood-thinning tablets (anticoagulants): consult your doctor.

    • Avoid blowing your nose for 48 hours and hot food and drink for 24 hours.

     

    Sprains and Strains

    • Apply a cold compress (e.g. a packet of frozen peas wrapped in a wet tea towel) to reduce swelling: then apply a firm crepe bandage and give the sprain plenty of rest until the discomfort has subsided.

     

    Sunburn

    • Try to prevent this by avoiding exposure to the sun in the heat of the day and using sun screens.

    • Treat sunburn by cooling the skin with cool water or calamine lotion and take Paracetamol or anti-histamine tablets as necessary.

     

    Temperature

    • A raised temperature occurs commonly even with mild infections.

    • In small children it is important to stop the temperature rising too quickly and they should be given Paracetamol syrup which may be bought from the chemist.

    • If they are still feverish they should be gently sponged with tepid water as in a bath or shower to cool them (this may take up to 20 minutes)

    • If a temperature is very high and does not come down with this treatment or the child appears very unwell you should consult your doctor.

    • A child or adult with a temperature will not come to any harm being brought by car or by pram to the surgery.

  • Somerset Apps Library

    Digital health is revolutionising health and care services, forming a crucial step on the road to care that is more efficient and patient-centred than today. But, with hundreds of thousands of apps available, and 85% falling below quality thresholds, health and care professionals require tools to find the right digital solutions for their patients' and service users' needs. Developed by clinicians, ORCHA's AppFinder gives you unlimited access to thousands of independent app reviews across all health conditions, each of which includes a breakdown of key assessment criteria relating to Clinical Assurance, Data Privacy and User Experience. Sign up to discover the strengths and weaknesses of an app before downloading or recommending it to a patient. Feel confident in accessing quality assured digital health. Is your digital doctor qualified?

    Click here to visit the Somerset ORCHA website. 

  • Useful Telephone Numbers
    Luson Surgery
    Acute Emergency 01823 662836 or 999
    Appointments & Enquiries 01823 662836
    Appointment Cancellations 01823 662836
    District Nurses 01823 667049
    Emergencies - out of hours 111

    Health Visitors

    01823 665551
    Repeat Prescriptions (between 9.00 -13.00 Mon - Fri) 01823 662836 Option 2
    Community Midwife answerphone 01823 343586
       
    NHS Direct Advice Line 111
       
    General Help
    AA (Alcoholics Anonymous) 01179 265520
    Age Concern 0800 009966
    AIDS - National Helpline 0800 567123
    Diabetes UK 0171 323-1531
    EMERGENCY DENTAL HELPLINE 0845 769691
    Carer's National Association 0171 490-8818
    PALS officer Somerset PCT 0800 0851067
    SignPosts 0800 317220
    Care-Direct (adult self referral) 0845 3459133
    Taunton Samaritans 01823 116123
       
    Hospitals
    Bath Royal United Hospital 01225 428331
    Bristol Royal Infirmary 01179 230000
    Frenchay Hospital 01179 701212
    Weston General Hospital 01934 636363
    Musgrove Park  Hospital 01823 333444
    Shepton Mallet Treatment Centre 01749 333600
    West Mendip Hospital 01458 836450
    St Margaret's Hospice 01823 259394
    Somerset Nuffield Hospital 01823 286991
    Southmead Hospital 01179 505050
    Yeovil District Hospital 01935 475122
  • Useful Websites

    NHS Webinars

    NHS Dietitians in Somerset have developed useful webinars to provide accurate informaion to patients. To access these, visit https://patientwebinars.co.uk/

  • Village Agent Self-Referral

    Click here to visit the Somerset Village and Community Agents website. 

New Patients button

New Patients

Patient Group button

Patient Group

  • Meeting Notes
  • About the Patient Participation Group

    We Need You!

    Virtual Patient Group

    It is important that we find out what you think of us, and how we can improve or develop services that are appropriate to meet patient needs. Occasionally we would like to have a group of patients to approach for their thoughts regarding proposed changes in service.

    This will usually be done via email, but if you don’t have e-mail we can contact you by post. We will either send you a survey form for you to complete or other information on which we would welcome your thoughts. We will not ask you to comment on a service that you have not experienced, and will not ask for your comment more than 3 times in a 12 month period.

    If you are interested in helping us, commenting on services that you have experienced please complete a registration form available from reception or download a copy of the enrolment form which you can fill out and either post or bring into reception.

    PPG

    From April 2015 we have established a Patient Participation Group.  This group will meet at regular intervals to discuss aspects of primary health care, including the service provided by the practice, and may be asked by Somerset ICB to provide input into the development of new services in Somerset. We are currently looking for applicants aged 50 or below, to ensure the mix of patients on our PPG better reflects or practice population.  Applications to be included in this group should be made on the same registration form used for the Virtual Group (see above), but clearly marked PPG.

About Us button

About Us

  • Telephone Recordings

    Following installation of a new telephone system please be aware that all incoming and outgoing calls are now recorded for training and quality monitoring.

  • Infection Prevention

    We ask that all patients take extra precautions to prevent the spread of infectious diseases when visiting the surgery.

    When entering the surgery and before leaving, please use the anti-bacterial gel which is supplied throughout the surgery for your convenience.

    When using the check-in screen, the patient feedback IPad or the patient BP machine, please ensure you use the supplied anti-bacterial gel before and after use. We encourage you to clean the BP machine after use with the antibacterial wipes provided next to the machine.

    Please do not attend the surgery if you have experienced vomiting or diarrhoea within the last 48 hours. And please do not attend the surgery if you have any cold, cough or flu-like symptoms or if you have a temperature. Please contact the surgery first before visiting and we will advise you on the most appropriate steps and where to wait should you require an appointment.

    Although we are no longer actively encouraging patients to wear COVID-19 facemasks while in the surgery, you are welcome to continue to wear one if you choose. If you would like the clinician to also wear a mask during your consultation, please ask them and they will be happy to oblige.

    We thank you for helping us to protect our patients and our staff from the avoidable spread of infectious diseases.

  • Our Practice Leaflet

    For up-to-date information regarding Luson Surgery and to download our Practice Leaflet, please click here

  • Our Complaint Process

    Talk To Us

    Every patient has the right to make a complaint about the treatment or care they have received at Luson Surgery. We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient experience.

    Timescales for Complaints

    The time constraint on bringing a complaint is 12 months from the occurrence giving rise to the complaint. Or, 12 months from the time you became aware of the matter about which you wish to complain. The Practice Manager will respond to all complaints within 3 business days from receipt. Furthermore, they will provide you with regular updates regarding your complaint whilst aiming to have your complaint resolved within a reasonable timescale.

    Who to Talk to

    Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint. All our staff members are trained to handle complaints effectively. Alternatively, the most effective way of complaining is in writing to the Practice Manager (Lizzie Guttridge) either by email to somicb.luson.manager@nhs.net or by posting your complaint to us.

    Investigating Complaints

    Luson Surgery will investigate all complaints effectively and in conjunction with extant legislation and guidance.

    Confidentiality

    Luson Surgery will ensure that all complaints are investigated with the utmost confidentiality and any documents are held separately from the patient’s healthcare record.

    Final Response

    Luson Surgery will issue a final formal response to all complainants which will provide full details and the outcome of the complaint.

    Further Actions

    If you are dissatisfied with the outcome of your complaint, you may seek further guidance from: NHS England PO BOX 16738 Redditch B97 9PT 0300 311 2233 England.contactus@nhs.net 

    Or, alternatively complain to: The Parliamentary Health Service Ombudsman Milbank Tower Milbank London SW19 4QP 0345 015 4033 www.ombudsman.org.uk 

    Contact Us

    Luson Surgery 41 Fore Street Wellington Somerset TA21 8AG

    Telephone: 01823 662836

    Email: Luson.reception@nhs.net 

    To download this information in a Leaflet, please click here

     

  • GP Team
       

    Dr Rachel E M Yates

    MBChB DFFP DRCOG MRCGP

    Qualified: Sheffield 1995

    Surgery Hours
    Monday AM Out Monday PM Out
    Tuesday AM In Tuesday PM In
    Wednesday AM In Wednesday PM In
    Thursday AM Out Thursday PM Out
    Friday AM In Friday PM In

    Surgery Hours may vary

     


       

    Dr Adedayo A Awodiji

    MBBS MRCGP DRCOG DFFP

    Qualified: Lagos 1998

    Surgery Hours
    Monday AM In Monday PM In
    Tuesday AM In Tuesday PM In
    Wednesday AM In Wednesday PM In
    Thursday AM In Thursday PM In
    Friday AM Out Friday PM Out

    Surgery Hours may vary

     


     

    Dr Takudzwa Chinomona 

    MBChB DRCOG MRCOG

    Qualified: 

    MBChB (2014) – Qualified in Harare, Zimbabwe

    DRCOG (2019)- Qualified in UK

    MRCOG (2022) - Qualified in UK

    Surgery Hours
    Monday AM In Monday PM In
    Tuesday AM Out Tuesday PM Out
    Wednesday AM Out Wednesday PM Out
    Thursday AM In Thursday PM In
    Friday AM In Friday PM In

    Surgery Hours may vary


       

    Dr Catherine Grantham

    MBChB MRCGP

    Surgery Hours
    Monday AM In Monday PM In
    Tuesday AM Out Tuesday PM Out
    Wednesday AM Out Wednesday PM Out
    Thursday AM Out Thursday PM Out
    Friday AM Out Friday PM Out

    Surgery Hours may vary

     


     

    Dr Sarah Regan

     

     

    Surgery Hours
    Monday AM In Monday PM Out
    Tuesday AM Out Tuesday PM Out
    Wednesday AM In Wednesday PM Out
    Thursday AM Out Thursday PM Out
    Friday AM In Friday PM Out

    Surgery Hours may vary

  • Clinical Pharmacist

    A Clinical pharmacist is a highly qualified health professional who trains for many years to become specialist in medicines. Clinical pharmacist role in general practice is to ensure that the medications prescribed for patients contribute to the best possible health outcomes.

    Our clinical pharmacist role includes: 

    Running a High Blood Pressure clinic (the purpose of this clinic is to provide support and information for patients suffering from high blood pressure, which includes analysing blood pressure readings, diagnosis, treatment, monitoring and advice on lifestyle changes).
     

    Conducting annual medication reviews 

    • making sure medication is being taken correctly
    • finding out whether there are any side effects or interactions and if appropriate, suggesting alternatives
    • checking whether there are some medications which should be stopped or dosages changed
    • ensuring that relevant blood tests have been carried out as part of monitoring the medication.

    Providing information and advice about medications (side effects, interactions etc.)

    Dealing with prescription queries

    Implementing medication changes after hospital discharge 

    Meet our Clinical Pharmacists:

    Monika Zak

    Kris Zieba

  • Nursing Team

    Practice nurses may be seen by appointment in our well-equipped Treatment Room.

    They are able to provide a number of services including:

    • Dressings and removal of stitches
    • Taking of blood samples
    • Treatment of minor injuries
    • Cervical smear tests
    • Ear syringing
    • Blood pressure checks
    • Flu and Travel vaccinations
    • Hormone Replacement Therapy checks
    • Warfarin monitoring
    • Contraceptive checks
    • Asthma clinic
    • Diabetes clinic
    • Coronary Heart Disease clinic
    • Smoking Cessation Advice
    • All aspects of health promotion
    • Children's vaccination sessions
  • Practice Manager

    If you have any comments or concerns regarding the services provided by the practice, including opening times and appointment availability, then our Practice Manager, Lizzie Guttridge will be pleased to hear from you.

  • Practice Team

    We are a very busy surgery taking over 1250 calls and scheduling over 800 appointments each week. In addition to our doctors and nurses your visits are supported by other members of staff in the reception and office areas. 

    Reception Staff

    Our reception team book appointments with the doctors and practice nurses and will do their best to answer any queries that you may have. Sometimes they may have to ask you for further details in order to assess how best to help you. Please help them by being as concise as you can about your requirements. All our surgery Staff will respect your privacy and are bound by the same rules of confidentiality as the doctors and nurses.

    Medical Secretaries

    Our secretaries provide the secretarial back-up for the doctors as well as maintaining over 5900 medical records. There may be occasions when they are able to answer your query on referrals or hospital admissions without your needing to speak to the doctor.

  • Counsellors

    Counselling is available through the surgery for a range of presenting issues, including loss, depression, anxiety, difficulties or breakdown in relationship, problems at work, trauma, distressing childhood memories, support at times of crisis, self esteem.  

    Counselling can help bring relief when life situations threaten to overwhelm the individual. Increased understanding of our experience, values, motivation and behaviour can increase choice and peace of mind.  

    Sessions are 50 minutes long and usually for a maximum duration of six. Counselling is confidential within certain limits that will be explained to you.  

    Our counselling service is provided by Somerset Emotional Health & Well-being Service.

    If you would like to receive counselling or arrange an appointment to talk to our counsellor further about the process, please ask your GP for a referral.

  • Community Midwives

    We no longer have a midwife working from the surgery. Therefore, please complete the online self-referral form and a midwife will be in touch with you normally before you 9th week of pregnancy. To access the self-referral form, please click this link.

  • District Nurses

    The Community Nursing team offers a 24-hour service to housebound patients needing nursing care. The team attached to Luson Surgery, led by Frances Brice, work closely with the Doctors to provide co-ordinated patient care. The team may be contacted directly on 0300 124 5606.

  • Health Visitors

    To find out about Health Visitors within Somerset and to contact them directly, please visit this link.

  • GP Net Earnings

    GP Salaries

    All GP practices are required by NHS England to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

    The average pay for GPs working in Luson Surgery in the last financial year was £68,953 before tax and national insurance.

    This is for 1 full-time GP and 4 part-time GPs.

    Conflicts of Interest

    Each of the GPs, Prescribing Nurses and Practice Management have made a declaration that they have no conflicts of interest in carrying out their duties within the practice.

    Luson Surgery is a shareholder in Somerset Primary Health Ltd, a company established jointly by GP practices in Somerset to undertake joint working and commissioning.

  • Private Charges

    It is not possible to provide all services under the National Health Service.  The following table shows a selection of private fees and the services for which you may have to pay.

    Other Non-NHS services may incur charges.  Please ask at reception for details.

    If you have any concerns about the fee involved, please discuss this with your doctor prior to requesting the service.

       
    Certificates and Forms  
    Private sicknote or incapacity certificate £45
    Private prescription (cost of drugs also payable to pharmacy) £20
    Vaccination certificates £30
    Freedom from infection certificate £30
    Insurance certificate of incapacity £80
    Fitness letter by GP (no examination) £30
    Letter by GP (no examination) £30
    Shotgun license £45 for application
      £66 for targeted report
    Driving Licence form / photograph £20
    Passport form / photograph £20
       
    Short Reports  
    Provident association claim form (BUPA/PPP)
    £30 - £60
    School fees insurance claim form £80
    Sickness / accident benefit claim form £80
    Sickness / accident short certificate without exam
    £80
     
     
    Medical Reports  
    Comprehensive report and opinion (with examination) £216
    Detailed written report and opinion (no examination) £133
    HGV LGV PCV Medical examination & report £120
    Motor sport medical £65
    Mental health assessment & report Price as per invoice
    Adoption medical (form AH) £88.63
    Offstead medical report Price as per invoice
    Taxi medical report £65
    Pro forma report (20 mins)
    £89.50
    Extract from records (15 mins) including letter
    £67
       
    Travel Abroad  
    Course of vaccinations for travel abroad (non-NHS), plus cost of vaccine £50
    Cholera vaccination (full course - 2 vaccinations) £45
    Hepatitis B (for occupational health) - to be paid by employer (including test) £160
    Hepatitis B (for travel) - (single vaccination or booster £35) £120
    Japanese Encephalitis vaccination £175
    Meningitis ACWY vaccination £40
    Rabies vaccination (full course - 3 vaccinations) £190
    Yellow Fever vaccination £75
    Fitness to travel certificate £40
    Holiday cancellation certificate £30-£60
       

    N.B. Other Non-NHS services may incur charges - please ask at reception (04/2023)

  • Friends and Family Test

    We want to have feedback from you. One simple measure of our service is whether you would recommend our surgery to your friends and family.

    Please complete this online form to provide us with your feedback on our services.

    We thank you for your feedback.

  • Care Quality Commission

  • Chaperone Policy

    Would you like a Chaperone?

    When attending the doctor or nurse for some examinations or tests you may prefer to have
    a chaperone present.

    Please ask if you would like a chaperone.

    We can give you the following choices;

    • We can rearrange your appointment so that you can be seen by a doctor of the same sex.
    • We can arrange for another nurse or doctor to be present during your examination.
    • One of the receptionists can be present, behind a screen, in the consulting room. 
  • Confidentiality

    Confidentiality

    We ask you for personal information so you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disiplinary team it is sometimes necessary that medical information about you is shared between members of the team. Access to confidential patient information is given only to those NHS healthcare professionals who need it in order to provide a service to the patient. All staff working in the surgery are subject to stringent confidentiality requirements and no information from your record will be released to third parties outside the NHS without your specific consent. 

    How we use your information:

    For further details about why we collect information about you, how your information will be used and your rights in respect of your data, please see our the following documents;-

    Fair Processing Notice Layer 1 - General Information

    Fair Processing Notice Layer 2 - Detailed Information

    Access to health records

    In general you have the right to see your health records though certain legal exclusions may apply. You can ask to see your record and may request a copy of any part subject to a small administrative charge. If you require access to your records please ask to speak to the Practice Manager in the first instance.

    Concerns

    If you have any concerns regarding the confidentiality of your personal medical records, or you would like further information. Please do not hesitate to discuss this with your doctor or the Practice Manager

  • Freedom of Information

    Click below for Luson Surgery's Freedom of Information document:

    Luson Surgery General Practitioner's Publication Scheme

  • Health and Safety

    Luson Surgery statement of general policy

    General Public

    • To employ only trained staff (or trainees that are supervised by a suitably qualified person)
    • To provide suitably safe facilities and equipment [that has regular safety checks]
    • To have established procedures for evacuation of the premises in case of an emergency
    • To have Infection control procedures in place

    Staff

    • To provide adequate control of the health and safety risks arising from our work activities
    • To consult with our employees on matters affecting their health and safety
    • To provide and maintain safe plant and equipment
    • To ensure safe handling and use of substances
    • To provide information, instruction and supervision for employees
    • To ensure all employees are competent to do their tasks, and to give them adequate training
    • To prevent accidents and cases of work-related ill health
    • To maintain safe and healthy working conditions

    Specific Arrangement

    • All work areas to be kept clean and tidy
    • All rubbish to be cleaned away
    • All gangways and staircases to be kept clear at all times
    • All spillages of water, chemicals or other substances to be cleared immediately with due respect to the content of the material spoilt
    • No machinery or other equipment to be run without necessary guards and safety equipment in position and in full working order
    • Excepting for clinical emergencies, no person will be allowed on site under the influence of alcohol and/or non-prescribed drugs
    • To establish and maintain fire extinguisher and fire points
    • To prevent accidents and cases of work related ill health
    • To record any accidents in the Accident Book and immediately report any such accident to the Practice Manager
    • To review and revise this policy as appropriate at regular intervals
  • National Opt-out Compliance
  • Patient’s Charter

    Aims and objectives

    At Luson Surgery we aim to provide our patients with the best quality care available. Our charter is a statement of what you can expect from the practice and what we feel we can expect from you in return. 

    Your rights as our patient

    • We are committed to giving you the best possible service we can achieve by working together.
    • You will always be treated with courtesy and respect.
    • You will always be offered the treatment we believe is appropriate for you, by a suitably qualified person.
    • We will provide Information about our services in our practice booklet and through our staff and website.
    • We will make every effort to see you promptly. Medical emergencies will receive immediate attention and there will be a duty doctor available each day for urgent problems.
    • We will offer you an appointment with a doctor within two working days whenever possible. If your own doctor is not available, we will arrange for you to see another doctor. You will be seen by a doctor on the same day if this is appropriate, although we cannot guarantee you will be seen by your own doctor.
    • Emergency cover will be available at all times outside normal surgery opening hours by telephoning 111.
    • Medical advice is available 24 hours a day from NHS 111 on 111
    • We will tell you when the results of tests and X-rays are likely to be available and how to obtain them.
    • Repeat prescriptions requested Monday to Thursday will normally be available for collection after two working days. Prescriptions ordered on Friday will be available on Tuesday.
    • We will strive to promote good health through advice and preventative medicine.
    • We will respect your rights of confidentiality and access to your medical records, within the law.
    • We will try to deal at once with any problems or complaints which you bring to our attention and welcome your suggestions for improving our service to you.

    What you can do for us

    • You are partners in the care you receive and we ask you to accept your own responsibilities in return.
    • Please treat your surgery staff with due courtesy and respect.
    • If you are unclear about your treatment please ask. Try to follow any medical advice given you.
    • If you need a home visit, if possible please telephone before 10.30am.
    • If you wish to speak to your own doctor please telephone before 10.30am to book a telephone consultation after their morning surgery.
    • Only ask for urgent appointments, emergency consultations or home visits when appropriate.
    • Let us know as soon as you can if you cannot keep an appointment.
    • Please telephone between 2.00 and 4.00pm to obtain the results of investigations and X-rays.
    • Whenever possible please request repeat prescriptions using the slip on your prescription form. It may be sent by post enclosing a stamped self-addressed envelope or dropped into the prescriptions post box in the surgery foyer for collection after two working days.
    • Please respond promptly to any letters we may send to you.
    • Be understanding when your own consultation is delayed by someone else's unexpected emergency.
    • Many illnesses can be prevented through healthy living. Ask about the health promotion activities on offer through the surgery.
    • Screening programmes are invaluable in the early detection of certain illness. Please take advantage of them.

    Suggestions, Complaints or Compliments

    We try to provide the best possible service to our patients and will always welcome your views or suggestions for further improvements.

    If you have a suggestion please write or ask to speak, to our practice manager. Alternatively why not tell the doctor or nurse next time you see them.

    We realise that there may be occasions when our service to you falls short of our customary standard. If you have a complaint or concern about the service you have received from the doctors or any of the staff working at Luson Surgery please let us know.

    See our Complaints Procedure page for further details.

  • Privacy Policy

    LUSON SURGERY PRIVACY POLICY

    Plain English explanation

    This practice keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.

    When registering for NHS care, all patients who receive NHS care are registered on a national database, the database is held by NHS Digital, a national organisation which has legal responsibilities to collect NHS

    GPs have always delegated tasks and responsibilities to others that work with them in their surgeries, on average an NHS GP has between 1,500 to 2,500 patients for whom he or she is accountable. It is not possible for the GP to provide hands on personal care for each and every one of those patients in those circumstances, for this reason GPs share your care with others, predominantly within the surgery but occasionally with outside organisations.

    If your health needs require care from others elsewhere outside this practice we will exchange with them whatever information about you that is necessary for them to provide that care. When you make contact with healthcare providers outside the practice but within the NHS it is usual for them to send us information relating to that encounter. We will retain part or all of those reports. Normally we will receive equivalent reports of contacts you have with non NHS services but this is not always the case.

    Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and is allowed by the Law.

    People who have access to your information will only normally have access to that which they need to fulfil their roles, for instance admin staff will normally only see your name, address, contact details, appointment history and registration details in order to book appointments, the practice nurses will normally have access to your immunisation, treatment, significant active and important past histories, your allergies and relevant recent contacts whilst the GP you see or speak to will normally have access to everything in your record.

    You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests.

    Fair Processing Notice

    For further details about why we collect information about you, how your information will be used and your rights in respect of your data, please download the following documents;-

    Fair Processing Notice Layer 1 - General Information

    Fair Processing Notice Layer 2 - Detailed Information

    Data Protection Officer contact details                

    Kevin Caldwell
    GP Data Protection Officer
    Somerset CCG
    Wynford House
    Lufton Way
    Yeovil
    Somerset
    BA22 8HR

    Tel: 01935 384000

    Email: somccg.GPDPO@nhs.net

     


    Website Privacy Policy

    We are committed to protecting the privacy of all individuals using this website.

    This policy explains how we use any personal information we collect from you through this website.

    Collection of personal information

    You can access most of the pages on our website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website by completing an on-line form.

    By submitting your personal information, you consent to our use of the information as set out in this privacy policy. 

    Use of personal information

    We shall use any personal information you give to us, in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular:

    We shall use your personal information to administer, and may respond to, your request.

    We shall securely store the information you supply together with any response we may provide.

    If you contact us regarding the website we may use your details to reply to you. If you make a comment or complaint about other aspects of the service we may use your details to investigate your comments.

    Website privacy

    This website uses https to ensure data is encrypted in transmission. This encryption, known as TLS encryption protocol, allows us to protect your privacy. You can usually verify that the page is encrypted by seeing a small lock symbol in the upper left corner of your browser and the website address is prefixed with https://.

    Data storage

    All data obtained by us is held and used in compliance with the Data Protection Act 2018.

    Cookie Policy

    Please read the PCN Privacy Policy.

    Links

    This website contains links to other sites. We are not responsible for the privacy practices of third parties that run any other websites. Please refer to their own privacy policies for more information.

    Access to your personal information

    You have a right under the Data Protection Act 2018 to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. If you would like to access a copy of your information, please contact the Practice Manager using the following contact details in the heading above.

    The content on this site is regularly reviewed. 

  • Security

    As a practice, we feel it important that patients are aware of what happens to personal information stored on the computer system.

    Everyone working for the NHS has a legal duty to keep information about you confidential.

    All staff employed by this practice abide by our Code of Confidentiality, and we operate a Practice Policy on Information Security.

    When you register, you will be asked for information about yourself so that you receive the appropriate care and treatment.

    This information is kept with details of your health and treatment provided, so that the practice can ensure that the care you receive is appropriate and consistent with your medical history. The practice may pass information to other organisations and strict conditions must be complied with before information is released. Occasions when information is released are:

    1. Statutory requirement, e.g., notification of birth or death.
    2. The NHS Central Register for England and Wales contains basic personal details of all patients registered with a General Practitioner. The register does not contain clinical information.
    3. The practice takes part in Drug Trial research approved by the Local Research Ethics Committee. If the research involves you personally, you will be contacted for your permission before information is divulged. Patients will not be identified in any published results without their prior permission.
    4. At times it may be necessary to refer to patient records when dealing with complaints or legal claims. Information will not be divulged without patients' prior permission.
    5. We may use some information for preparing statistics to continue improving quality of care and to ensure that our services meet patient needs. At all times steps will be taken to ensure you cannot be identified.

    You may be receiving care from other organisations within the NHS. To ensure you receive a consistent programme of care we may need to share some information about your medical history. We only ever do this if it is in your interest.

    The Law strictly controls the sharing of some types of very sensitive information. Anyone who receives information from us is also under a legal duty to keep it confidential.

  • Inappropriate Patient Behaviour

    In line with NHS and BMA guidance, we have a zero tolerance policy around inappropriate patient behaviour. Inappropriate behaviour is inclusive of violence, abuse, foul language, threatening behaviour, racism and other behaviour we deem as inappropriate to our staff.

    If you show any inappropriate behaviour to our staff, you will receive a written warning from the surgery and a warning will be placed on your record for 12 months. Should you demonstrate any further inappropriate behaviour during this 12-month period, we will give you 8 days’ notice before removing you from the practice list of patients and you will need to find and register with another practice in your catchment area.

    We are committed to ensuring everyone is treated with respect and dignity and this includes our practice team as well as all patients, their families and carers.

Opening Times button

Opening Times

  • Surgery Opening Times

    Surgery Opening hours are as follows:

    Monday 8:30am - 6:30pm
    Tuesday 8:30am - 6:30pm
    Wednesday 8:30am - 6:30pm
    Thursday 8:30am - 6:30pm
    Friday 8:30am - 6:30pm
    Saturday CLOSED
    Sunday CLOSED
     

    When the Surgery is closed, in an emergency, telephone the Out of Hours service on 111

  • Choose Well

    If you need medical attention

    'Choose' Well by choosing the right service. Further details can be found on the Choose Well leaflet.  The short video below is all about Choosing the Right Service.

     

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